Event Manager Of Vr Experiences

**Event Manager of VR Experiences**

**Position Title**: Event Manager of VR Experiences
**Location**: Level 1, 206 Bourke St, Melbourne, VIC, 3000
**Company**: FeverUp

**About Us**:
FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities. Having recently launched two VR experiences in Sydney, FeverUp is bringing the infamous 'Titanic' to Melbourne in this new Immersive Virtual Reality Experience.

**About the Event**:

- 'Titanic: A Voyage Through Time'_in Melbourne is an extraordinary VR exploration into one of the most iconic tragedies in modern history. Placed 'onboard' the Titanic as guests, visitors are invited to explore the ship's various compartments, discover the human stories of the passengers, and learn about the events that led to the Titanic becoming one of the most infamous maritime disasters of all time.

**About the Position**:We are seeking a dedicated and enthusiastic Event Manager to own all VR Experiences that take place at the Fever Pavilion, Sydney Olympic Park. This event manager will be responsible for overseeing the daily operations of the Horizon of Khufu experience, ensuring a smooth, safe, and enjoyable experience for all visitors. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.

**Key Responsibilities**:
**Operational Management**:

- Oversee the daily operations of the VR experience, including opening and closing procedures.
- Ensure all VR equipment is maintained, cleaned, and functioning properly.
- Monitor and manage visitor flow to ensure a seamless experience.
- Creation and maintenance of operational documentation (rosters, daily checklists, emergency procedures etc).
- Handling ordering or purchasing for event needs (supplies, merch, and more) while focusing on keeping OPEX (budgets and operational expenditure for the events) low.
- Responsible for cleanliness oversight for the venue and actioning periodic checks.
- Action event fixes and general maintenance promptly and liaise with the Production team and suppliers when escalations are necessary.
- Assist in storage management within the building, including assisting with offloading and loading goods.
- Running and providing support on-site for any marketing, PR, corporate, or VIP activities and experiences that take place in the venue.
- Regular reporting on activity onsite (including Incident Reports).
- Developing knowledge share of building-specific items, including fixes, procedures, operations, and best practices.
- Liaise with technical support teams for maintenance and repairs, and troubleshooting.
- Attendance at Management meetings where required.
- Liaising with the cleaning company to ensure the on site facilities are clean and well kept, as well as stocking facilities yourself where required.

**Staff Supervision**:

- Supervise, and support a team of guest attendants and technical staff, and train any new staff where required.
- Manage shifts and assist the Fever operations team in the creation of staff rosters where needed

**Customer Service**:

- Provide a welcoming and informative introduction to all guests.
- Address visitor queries, concerns, and feedback promptly and professionally.
- Ensure the safety and comfort of all visitors, including those with special needs.
- Deliver a high level of face-to-face customer service at each event.
- Passion for delivering positive experiences to guests.

**Health and Safety**:

- Implement and monitor health and safety protocols.
- Manage emergency procedures and implement first aid when necessary.
- Ensure compliance with all local regulations and company policies.

**Event Quality**:

- Ensuring the quality of the experience of events taking place in the venue, including cleanliness of the site, site safety, and event operations.
- Maintain positive event reviews, and taking a pro-active approach to this.

**Contractor and Supplier Management**:

- Dealing with all contractors, suppliers, and liaising with any external teams running an event on-site.
- Liaising with Fever to ensure everything is running smoothly and providing recommendations for gaps in processes.

**Additional Responsibilities**:

- Any other reasonable tasks as required by Fever management to ensure the smooth running of the venue and events on-site.

**Qualifications**:

- Previous experience in a supervisory or management role, preferably in events, entertainment, hospitality, or tourism.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Basic technical knowledge and ability to complete instructed troubleshooting
- Ability to work flexible hours, weekends, and holidays.
- A recent NSW 'Working with Children' (or willing to obtain)
- First Aid Certification (or willing to obtain)

**Preferred Qualifications**:

- Experience in a supervisor role
- Experience