Key Performance Improvement Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeOperational Full time $120,000 - $140,000
About the Role

The role of Key Performance Improvement Coordinator plays a pivotal part in ensuring seamless delivery of communication initiatives.

As an Operations Analyst, you'll lead and coordinate the delivery of business-led changes across our suite of customer communications.

  • You will work closely with key stakeholders to capture requirements and define the scope of planned work
  • Conduct thorough UAT and PVT on all communication assets to ensure compliance with regulatory obligations and align with business objectives
  • Manage exception activities through daily monitoring and reconciliation of communications and reports
  • Develop and maintain business process documentation to support consistency, efficiency, and continuity across the function
  • Drive process improvements, manage vendor performance, and ensure compliance with agreed frameworks

A meticulous problem solver with a passion for customer communications thrives in this role.

Complex requirements are turned into clear, actionable plans by knowing how to navigate regulated environments.

This position offers opportunities to grow professionally while working collaboratively within the organization.

Responsibilities

The ideal candidate should possess strong analytical skills with the ability to turn data insights into actionable recommendations.

You will be responsible for:

  1. Working collaboratively with cross-functional teams to drive process improvements
  2. Developing and maintaining high-quality documentation to support the development of customer communications
  3. Ensuring adherence to regulatory requirements and industry standards
  4. Fostering effective relationships with internal stakeholders to facilitate communication and collaboration

This role is perfect for individuals who thrive in fast-paced environments, can adapt quickly to new information, and enjoy contributing to meaningful projects that drive business results.

If you're eager to make a difference in a dynamic team, apply now

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