Continuous Improvement Coordinator

2 weeks ago

Melbourne, Victoria, Australia Service Stream Full time

Primary Location

Melbourne, VIC
Job Description Summary

The Continuous Improvement Coordinator supports the Continuous Improvement Manger to identify and drive the successful implementation of new or changed processes across the Business Services functions. The role involves defining stakeholder needs and process input/output requirements (i.e., SLA/s/KPIs) while supporting the management of the change and its impacts to interconnecting process areas and teams. The coordinator will assist in driving improvement initiatives to completion and deliver and disseminate supporting process documentation, instructions and communication as required.
About the Role

Key responsibilities will include:

- Drive the implementation of process changes with key stakeholders including:

- Setting and coordinating process change action plans
- Manage and report on project timing, status and outcomes
- Identify and manage change blockers with the support of Continuous Improvement Manager
- Develop, formalise and communicate process documentation as required through a variety of mediums including:

- Process flow diagrams
- Written procedures and work instructions
- Checklists and instructional aids (inc. QRGs and Video)
- Undertake data and information collection as part of improvement project delivery
- Plan and arrange stakeholder collaboration meetings, workshops and communicate updates where necessary
- Ongoing monitoring and tracking of Project KPI's and benefits
- Performs other related duties as assigned

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities._
- We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Quality

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