Associate Director, Student Lifecycle and Delivery Services
4 weeks ago
The Associate Director, Student Lifecycle & Delivery Services is a pivotal leadership position within RMIT's College of Vocational Education (CoVE). This role offers a unique opportunity to join a well-functioning unit, delivering essential student services and operational support while driving strategic improvements in operations, processes, and service delivery.
As the successful candidate, you will work closely with CoVE's broader Executive and Leadership Team to identify and deliver strategic opportunities that enhance the student and staff experience. You will lead a team of student services professionals, ensuring high-quality student lifecycle and delivery services across a variety of campuses.
This role is crucial in fostering a service culture while driving continuous improvement across multi-year horizons. You will play a key role in the College's strategic initiatives, including the interpretation and implementation of policies and procedures, compliance with regulatory frameworks, and the successful delivery of services aligned with RMIT's broader systems and goals.
Key Responsibilities- Lead a team of student services professionals to deliver high-quality student lifecycle and delivery services.
- Work closely with CoVE's Executive and Leadership Team to identify and deliver strategic opportunities that enhance the student and staff experience.
- Drive strategic improvements in operations, processes, and service delivery.
- Foster a service culture and drive continuous improvement across multi-year horizons.
- Play a key role in the College's strategic initiatives, including policy interpretation and implementation, regulatory compliance, and service delivery.
- A track record of leading comparable teams in size and nature with a strong focus on student service and experience.
- Demonstrable experience in identifying, designing, and delivering service improvements based on data-driven insights and innovative approaches to service delivery.
- A forward-thinking, strategically minded candidate with a track record of contributing to organizational strategy and goals.
- Success working in matrix structures and collaborating with colleagues and leaders across the organization.
- A strong understanding of the tertiary education sector, including relevant governance and regulatory requirements and frameworks.
A relevant qualification and experience relative to the key selection criteria outlined in the attached position description.
Please note that appointment to this position is subject to passing a Working with Children and National Police Check.
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Melbourne, Victoria, Australia RMIT University Full timeAssociate Director, Student Lifecycle and Delivery ServicesRMIT University is seeking a highly skilled and experienced Associate Director to lead the Student Lifecycle and Delivery Services team. This is an exciting opportunity to join a well-established unit, delivering essential student services and operational support while driving strategic improvements...
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Melbourne, Victoria, Australia RMIT University Full timeAbout the RoleThe Associate Director, Student Lifecycle & Delivery Services is a pivotal leadership position within RMIT's College of Vocational Education (CoVE). This role presents an exciting opportunity to join a well-functioning unit, delivering essential student services and operational support while leading strategic improvements in operations,...
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Melbourne, Victoria, Australia RMIT University Full timeAbout the RoleThe Associate Director, Student Lifecycle & Delivery Services is a pivotal leadership position within RMIT's College of Vocational Education (CoVE). This role presents an exciting opportunity to join a well-functioning unit, delivering essential student services and operational support while leading strategic improvements in operations,...
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Melbourne, Victoria, Australia RMIT University Full timeAbout the RoleThe Associate Director, Student Lifecycle & Delivery Services is a key leadership position within RMIT's College of Vocational Education (CoVE). This role offers a unique opportunity to join a well-functioning unit, delivering essential student services and operational support while driving strategic improvements in operations, processes, and...
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