Senior Contract Operations Manager

3 days ago

Sydney, New South Wales, Australia CBRE Full time

About CBRE Global Workplace Solutions

CBRE Global Workplace Solutions is a leader in the facilities management industry, providing self-delivery of technical/hard services. We are a growing and visionary organization, comprised of the best and brightest professionals.

The Role

We are seeking an experienced Senior Contract Operations Manager to provide leadership and guidance in delivering the portfolio strategy and operational outputs across this client account.

Key Responsibilities

  • Serve as the primary point of contact for the client, building and maintaining a strong, positive relationship.
  • Manage a technical team and oversee their work, providing training, and ensuring adherence to safety, maintenance, and quality standards.
  • Lead response to hard services-related problems, enforcing policy, rules, and regulations of Australian standards, CBRE, and the infrastructure client.
  • Ensure contract compliance, performance management against KPIs, cost savings initiatives, and customer satisfaction.
  • Implement infrastructure-specific initiatives and programs, including savings programs, energy programs, HSE, playbooks, service delivery plans, training & development, and succession planning for the technical team.
  • Participate in audits related to Environmental Management, Quality Management, Information Security, and other infrastructure-specific areas.
  • Develop strategic procurement activities, ensuring best practices, competitive pricing, and proactive delivery of services on infrastructure projects.
  • Review and adjust contract processes to align with the infrastructure client's master contract and CBRE's corporate standards.
  • Develop the annual facilities budget related to the infrastructure account and ensure all financial and performance targets are met.

About You

We are looking for someone with a minimum of 6 years' experience in a Technical or Hard Services-related field (Fire, HVAC, BMS) or Facilities Management. Previous experience in managing a team of service technicians is desirable.

Your Skills and Qualifications

  • Occupational Health & Safety Act, Essential Services regulations, Building Code of Australia requirements, and relevant Australian Standards.
  • Management and development of geographically dispersed teams.
  • Excellent written and verbal communication skills with ability to respond effectively to sensitive issues.
  • Strong organizational and analytical skills with ability to effectively present information.
  • Advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.
  • Ability to comprehend, analyze, and interpret complex technical documents. Ability to solve problems involving several options in situations.
  • Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order management systems.
  • Working knowledge of architectural, electrical, fire, and mechanical systems. Working knowledge of leases, contracts, and related documents.

What We Offer

At CBRE, we value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development, and performance. Our people benefit from a range of educational, financial, lifestyle, health, and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings, and paid volunteer days.

Salary: AU$120,000 - AU$150,000 per annum

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