Strategic Operations Manager – Contract Logistics

2 weeks ago


Sydney, New South Wales, Australia DP WORLD AUSTRALIA LIMITED Full time

Job Title: Senior Manager – Operations

About the Role:

We are seeking an exceptional Senior Manager – Operations to lead our Contract Logistics division in the Oceania region. This senior role will oversee contract management and customer operations, focusing on developing a well-structured organization that delivers high-quality services and meets customer expectations through operational excellence.

Main Responsibilities:

• Oversee contract management and customer operations to ensure efficient resource planning and performance management.

• Develop and implement operational strategies to drive new business wins, organic growth, and customer satisfaction.

• Build and maintain strong customer relationships by collaborating closely with commercial teams to identify opportunities and capitalize on shared interests.

• Foster a culture of performance management among direct reports, recognizing training and development needs to promote career growth and personal development.

• Effectively manage underperformance, adhering to DP World's standard processes, and maintain a proactive focus on succession planning to meet business requirements.

Key Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.

• Minimum 10 years of experience in Contract Logistics Management, Supply Chain, or related field, with a proven track record in managing large teams and complex logistics operations.

• Strong understanding of contract logistics, supply chain management, warehousing, and distribution.

• Familiarity with the Contract Logistics sector in Oceania and knowledge of local regulations and market dynamics.

• Excellent communication and problem-solving skills, with the ability to lead and motivate teams, manage conflicts, and make strategic decisions.



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