Front Office Operations Manager

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $107,994 - $126,191

Job Title: Front Office Night Supervisor

Description:

  • To manage the front office operations during night shifts, including leading a team of agents and maintaining accurate records.
  • This role requires strong leadership skills to motivate and engage staff, ensuring exceptional customer service at all times.
  • The supervisor will also be responsible for responding to guest feedback and implementing changes to prevent reoccurrence.
  • A positive working relationship between departments and team members is essential for success in this position.

Key Responsibilities:

  1. Lead the night shift operations, including training, development, and performance management of the team.
  2. Ensure accurate maintenance of records across guest and financial details.
  3. Motivate and engage staff to deliver five-star service.
  4. Ensure professional and efficient operations of the Front Office team.
  5. Respond to guest feedback and implement changes to prevent reoccurrence.
  6. Encourage a positive working relationship between departments and team members.

About This Role:

This is an exciting opportunity to join a dynamic team and contribute to delivering world-class service to our guests.

Requirements:

  • Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous.
  • Knowledge in Opera Property Management System (PMS) or similar.
  • Ability to work independently and take actions on guest requests appropriately.
  • Second language (e.g., Mandarin or Cantonese) is advantageous.
  • Strong organisation and time management skills.

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