Front Office Manager

2 days ago

Brisbane, Queensland, Australia at Full time
Overview

EVT Hotels & Resorts is part of EVT, where we believe in changing the game — because no one wants ordinary. If you're looking to create wow-factor guest experiences while growing your career in one of Australia and New Zealand's most diverse hospitality companies, you've come to the right place.

About the Role

As our Front Office Manager, you'll lead the Front Office and Reservations team to deliver seamless operations and unforgettable guest experiences. Working closely with the General Manager and Operations Manager, you'll oversee daily operations, mentor your team, and ensure the hotel runs smoothly in their absence.

This is an exciting opportunity to join a boutique 4-star property renowned for its refreshingly local, down-to-earth approach, while being part of the wider EVT Hotels & Resorts network.

Our Vision & Values

At EVT, our vision is to create experiences and properties that escape the ordinary. Our purpose is to make the day better — for our team, our guests, our communities, and ourselves.

We live this through our core values:

  • Empowerment – We make it happen
  • Possibilities – We evolve and innovate
  • Community – We make the connection
Your Day-to-Day
  • Lead, mentor, and motivate the Front Office and Reservations team
  • Deliver exceptional guest experiences through a service-first culture
  • Ensure smooth day-to-day operations and act as Manager on Duty when required
  • Oversee rostering, staffing levels, and cost efficiencies
  • Collaborate with other departments to ensure seamless communication
  • Manage VIP and group bookings with precision and care
  • Identify opportunities to improve service, efficiency, and revenue
  • Handle guest feedback and resolve complaints effectively
  • Support marketing and product development initiatives to drive occupancy and rate growth
  • Work a flexible rotating roster, including weekends, public holidays, and occasional night audit coverage
About You
  • Proven experience in hotel operations, ideally as a Duty Manager or above
  • Strong leadership skills with a passion for mentoring and developing teams
  • Exceptional communication skills — both written and verbal
  • High level of organisational and time-management skills
  • Hands-on experience with property management systems; Opera Cloud knowledge highly regarded
  • Confident multitasker who thrives in fast-paced environments
  • Positive, outgoing personality with a proactive approach
  • Ambition to grow your career and step into higher leadership roles
The Perks of Joining EVT
  • 50% off stays at EVT hotels — Rydges, QT, Atura, Independent Collection, Lylo & more
  • $2 movie tickets plus Gold Class, Moonlight Cinema, and Candy Bar discounts
  • Seasonal savings at Thredbo for winter and summer activities
  • Incredible team member discounts from day one
  • Rapid career growth opportunities across the EVT network
  • Local community involvement, volunteering, and charitable giving
  • Be part of Australia and NZ's largest and most diverse experiences company
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