Customer Experience Leader

2 weeks ago


Newcastle, New South Wales, Australia beBeeContactCentreManagement Full time $110,000 - $140,000
Job Title

The Contact Centre Manager plays a crucial role in leading high-performing teams to deliver exceptional customer experiences and optimize operational efficiency.

About the Role
  • We are seeking an experienced leader to manage our contact centre team, focusing on delivering exceptional customer service and driving operational excellence.
Key Responsibilities:
  • Servicing Customer Needs: Lead a high-performing team to deliver exceptional customer experiences through efficient handling of customer inquiries and issues.
  • Operational Efficiency: Drive process improvements and optimize resource allocation to meet service demands and ensure smooth operations.
  • Team Development: Foster a high-performing culture through coaching, training, and regular performance reviews to enhance team performance and service quality.
  • Innovation and Improvement: Identify inefficiencies, leverage data, and drive enhancements to processes, systems, and performance metrics.
Requirements:
  • A proactive and strategic leader with a passion for delivering exceptional customer experiences and optimizing operational efficiency.
  • Bachelor's degree in business management, communications, or a related field (or equivalent experience).
  • Proven experience in a leadership role within a contact centre environment.
  • Demonstrated ability to meet and exceed service level agreements and operational targets.
  • Strong leadership and people management skills, with a track record of developing high-performing teams.
What We Offer:
  • Comprehensive Rewards Platform
  • Bonus Scheme
  • Income Protection Insurance
  • Death and TPD Insurance
  • Private Health Insurance Discount
  • Genuine Work-Life Balance


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