Office Manager

2 weeks ago

Mildura, Victoria, Australia Murray River Council Full time

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Trentham Waters Resort is a Palm Springs-inspired resort nestled along the banks of the majestic Murray River at Trentham Cliffs, NSW. As a family-owned business, we take pride in curating an environment where our guests can connect with the pristine beauty of nature whilst enjoying our modern facilities in a relaxed setting. The resort will open in December 2025.

We are looking for an experienced Office Manager to oversee the resort's front office and reception, foster team unity, and ensure every guest has an unforgettable experience. This permanent position will report to our General Manager but oversee, supervise, and train a small team of Guest Service Attendants.

Responsibilities:

  1. Managing the front office and reception team.
  2. Providing exceptional customer service, ensuring all guests receive a warm welcome to the resort and assisting with all aspects of their stay including check-in, check-out, and any inquiries.
  3. Working with the General Manager to optimize revenue opportunities and decrease expenses.
  4. Overseeing reservations, groups, functions, and event bookings.
  5. Collaborating with other departments to ensure smooth operations.
  6. Following all relevant property, security, emergency, and health and safety procedures.
  7. Maintaining accurate guest accounts and adhering to confidentiality policies and procedures.

Requirements:

  1. Previous experience in office management supervising a team.
  2. Strong leadership skills.
  3. Highly effective verbal and written communication skills.
  4. Ability to work in a fast-paced environment.
  5. Experience with Newbook property management systems (preferred but not essential).
  6. Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
  7. Capable of embracing a flexible schedule, including weekends and public holidays.

What we offer:

  1. The opportunity to work with a highly experienced management team willing to share knowledge.
  2. An excellent training and development program.
  3. Your chance to build your own front office team and impart your years of knowledge and experience.
  4. The opportunity to work at an iconic location on the banks of the Murray River.
  5. A full job description can be supplied on request.
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Salary: [Add expected salary here]

Number of applicants, Skills match

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an office manager?
  • Have you worked in a role which requires a sound understanding of OH&S/WHS?
  • Do you have customer service experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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