Service Experience Designer

4 days ago

Canberra, ACT, Australia beBeeDesigner Full time $100,000 - $150,000
Job Overview

This is an exciting opportunity to enhance interactions, improve processes and drive customer satisfaction strategies. Our approach involves design thinking to ensure alignment with customer needs and feasibility.

We are looking for a skilled professional who can lead end-to-end service design engagements, oversee projects from inception to delivery and collaborate within Agile frameworks.

The ideal candidate will have the ability to obtain Baseline Clearance and demonstrate relevant skills, experience and qualifications through a short pitch.

Key Responsibilities
  • Lead complex service design projects ensuring timely delivery and effective collaboration with stakeholders.
  • Collaborate with designers, enterprise architects and IT delivery teams to identify opportunities for reusing existing capabilities and platforms.
  • Plan and execute user research and usability tests to ensure the effectiveness of newly designed solutions.
Requirements
  • Strong interpersonal skills with the ability to exercise initiative and sound judgement.
  • Proven ability to work within set time-frames, tailoring design activities efficiently.
  • Experience in using design research techniques and service design methodologies.
  • Demonstrated experience in leading end-to-end service design engagements.
  • Work experience in Agile environments and familiarity with the Commonwealth Digital Service Standard.
  • Ability to tailor solutions to technical and legal limitations, showcasing a problem-solving mindset.

As a member of our team, you will have the opportunity to drive change, enhance customer experiences and contribute to the success of our organization.

Benefits

You will be part of a dynamic team that values innovation, creativity and collaboration. We offer a range of benefits including professional development opportunities, flexible working arrangements and a supportive work environment.

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