Merchandise Onboarding Specialist

1 week ago

Melbourne, Victoria, Australia beBeeImplementation Full time $120,000 - $140,000

As a specialist in implementation, you will be responsible for ensuring seamless experiences for merchants from deal closed to account activation and onboarding of Zeller within their business.

You will build a deep knowledge of product to project-manage the onboarding stage of the sales process and ensure documentation of feature requests within the merchant's account with Zeller is accurate to inform future product development and updates that may enhance their experience.

This customer-facing role involves a mix of both remote and in-person interactions with merchants as well as some additional administrative responsibilities.

To succeed, you will consistently deliver an amazing onboarding experience for Zeller merchants, accelerate the post-deal won sales cycle, aid retention and product understanding by specialising in onboarding and training of merchants, and drive efficiency in the implementation process.

Key Responsibilities:

  • Manage deals processing over $250K from close through to transacting who require implementation support.
  • D delivers training and instructions that enable merchants to meet their go-live timeline.
  • Identify and address blockers or obstacles during the implementation cycle, manage partner communication, and create strategies to improve the process.
  • Stay up-to-date with product updates and feature releases to become an expert in Zeller's growing product ecosystem.
  • Track merchant interaction in Hubspot CRM and provide regular feedback to internal teams to ensure Zeller delivers a great product and service to customers.

A Typical Day Includes:

  • Managing an implementation pipeline: prioritise and manage your schedule of merchant implementation automatically passed through the Sales deal close workflow.
  • Implementations: onsite or virtual consultations with merchants to support Zeller Account setup, individual/team training on value and use of Zeller products, and account optimisation.
  • Team interaction: attendance and feedback delivery at recurring Sales/Account Management team meetings.
  • Data entry: configuration of a Zeller merchant's account, and entry of data within their HubSpot profile to enable future CRM and upsell opportunities.

Requirements:

  • 1+ years experience in a customer-facing role in areas such as Customer Support, Customer Success or Technical Support.
  • Outstanding time management and ability to learn quickly.
  • Adept at problem-solving and technically-minded with excellent written/verbal communication skills.
  • Positive attitude, valid drivers license, and own car (preferably).
  • Bachelor's degree or relevant work experience in a related field.

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