Healthcare Logistics Liaison

7 days ago

Sydney, New South Wales, Australia beBeeCommunication Full time $56,000 - $76,000
Customer Service Specialist Role

About us, we provide logistics services and support businesses worldwide.

Job Summary

We have been supporting our customers for over 130 years with a network spanning 150 countries. Our team assists in solving any logistics or supply chain challenges.

We specialize in moving and storing various healthcare products, including pharmaceuticals and medical devices. Our facilities are designed to handle unit dose packaging and vaccine storage.

The Customer Service Specialist plays a vital role in supporting national operations by delivering high-quality service across the customer portfolio.

  • Respond to customer inquiries via phone, email, and system portals with professionalism and care.
  • Making informed decisions within established guidelines to ensure smooth service coordination.
  • Maintain documentation standards in line with Good Documentation Practice and healthcare regulations.
  • Collaborate with internal stakeholders to support consistent and high-quality service outcomes.
  • Participate in service reviews and contribute insights to continuous improvement efforts.
Key Responsibilities

To be successful in this role, you will need:

  • Strong communication and interpersonal skills with the ability to engage professionally and compassionately across multiple channels.
  • Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.
  • High-level computer literacy, including Microsoft Office.
  • Experience in customer service within healthcare, logistics, or related settings.
  • High attention to detail in processing orders and maintaining accurate documentation.
  • Demonstrated empathy and patience when supporting individuals in vulnerable situations.
What We Offer

We value a diverse, inclusive, and authentic workplace where everyone is welcome, including those of all ages, ethnicities, genders, and abilities.

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