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Healthcare Logistics Professional

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

At Toll, we do more than just logistics - we move the businesses that move the world. Our team members can help solve any logistics, transport, or supply chain challenge – big or small.

We support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products to medical devices, we have the expertise and certifications to move and store various types of pharmaceutical and healthcare products.

Unit dose packaging and vaccine storage and handling are also managed in our purpose-built facilities.

The Customer Service Team Member plays a vital role in supporting Toll's national operations by delivering high-quality service across the customer portfolio.

Responsibilities:

  • Respond to customer enquiries via phone, email, and system portals with professionalism and care.
  • Make informed decisions within established guidelines to ensure smooth service coordination.
  • Maintain documentation standards in line with Good Documentation Practice and healthcare regulations.
  • Collaborate with internal stakeholders to support consistent and high-quality service outcomes.
  • Participate in service reviews and contribute insights to continuous improvement efforts.