Regional Workspace Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000

Regional Workspace Specialist

We are seeking a highly skilled and customer-focused professional to join our team as a Regional Workspace Specialist.

This role will play a pivotal part in shaping the future of our flexible workspaces, overseeing the operational excellence of teams and locations across Sydney and Brisbane.

As a Regional Workspace Specialist, you will be responsible for driving strategy to consistently elevate both the brand and member experience, guided by our 'Experience First' principle.

You will create inspiring, world-class workspaces and unforgettable customer experiences through proven experience and knowledge with effective team leadership, continuous training, proactive facilities management, and meaningful customer interactions and activations.

Key Responsibilities:

  • Leading by example to create a culture of exceptional customer service, empowering teams to mirror this excellence across all member interactions across venues.
  • Driving member loyalty through proactive engagement, regular catch-up meetings (in collaboration with the Sales Team), and innovative initiatives that consistently elevate satisfaction and strengthen long-term relationships.
  • Taking full ownership of the customer experience strategy, collaborating with the GPT Customer teams to ensure seamless, exceptional service delivery that aligns with companywide CX initiatives.
  • Being responsible for addressing escalations and managing outstanding arrears across your locations and region, ensuring financial stability and accountability in member debt.
  • Identifying and capitalising on opportunities to grow ancillary revenue streams, creating additional value for the business.
  • Providing key support to managers in daily operations, acting as an escalation point and continually assessing operations for efficiency improvements and optimisation opportunities.
  • Leading your teams with vision, providing guidance, induction, training, and continuous development on all relevant in-house systems and procedures and being proactive in managing team performance, optimising resources, and ensuring governance, all while fostering a results-driven environment where accountability and success thrive.

Requirements:

  • A customer-focused professional with proven experience in multi-site operational management with a proven ability to ensure consistency and excellence in service delivery for both customers and guests.
  • Natural communicator with good presentation skills, problem-solving abilities, and strong financial acumen, including a thorough understanding of revenue management, budgeting, and cost control.
  • Excellent relationship-building skills, experience using the Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), and a passion for embedding continuous improvement initiatives in work.

Benefits:

  • Flexible working arrangements and generous leave options.
  • Market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
  • Diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to growth.
  • Comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
  • Recognition by peers through nomination awards and participation in our Employee Referral Program.

About Us:

We value our people and strive to provide a workplace that is inclusive, supportive, and rewarding. We believe in the power of great experiences and are committed to delivering exceptional customer experiences every day.

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