Regional Workspace Manager

Office Asset Management
- Full Time
- Sydney, NSW

**Together, we can do great things.**

We shape leading experiences across office, retail, logistics and student accommodation.

We're one of Australia's largest property groups, managing $35 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

Come join us.

**The role**

We have an exciting, fixed-term full time opportunity for a Regional Workspace Manager to join and play a pivotal role in shaping the future of GPT Space&Co, overseeing the operational excellence of their team and locations across Sydney and Brisbane. With a clear vision of positioning GPT Space&Co as Australia's leading provider of flexible workspaces, you will drive the strategy to consistently elevate both the brand and member experience.

Guided by our 'Experience First' principle as the Regional Workspace Manager, you will be dedicated to creating inspiring, world-class workspaces and unforgettable customer experiences. You will be able to achieve this your proven experience and knowledge with effective team leadership, continuous training, proactive facilities management, and meaningful customer interactions and activations.

**What you will be doing**
- Leading by example to create a culture of exceptional customer service, empowering your teams to mirror this excellence across all member interactions across the venues
- Driving member loyalty through proactive engagement, regular catch-up meetings (in collaboration with the Sales Team), and innovative initiatives that consistently elevate satisfaction and strengthen long-term relationships.
- Taking full ownership of the customer experience strategy, collaborating with the GPT Customer teams to ensure seamless, exceptional service delivery that aligns with companywide CX initiatives.
- Being responsible for addressing escalations and managing outstanding arrears across your locations and region, ensuring financial stability and accountability in member debt.
- Identifying and capitalising on opportunities to grow ancillary revenue streams, creating additional value for the business.
- Providing key support to managers in daily operations, acting as an escalation point and continually assessing operations for efficiency improvements and optimisation opportunities.
- Leading your teams with vision, providing guidance, induction, training, and continuous development on all relevant in-house systems and procedures and being proactive in managing team performance, optimising resources, and ensuring governance, all while fostering a results-driven environment where accountability and success thrive.

**What makes you stand out**

We are seeking a customer focused professional, with proven experience in multi-site operational management with a proven ability to ensure consistency and excellence in service delivery for both customers and guests.

As a natural communicator, you will have good presentation skills, be a problem solver and have strong financial acumen, including a thorough understanding of revenue management, budgeting, and cost control, allowing you to drive strong financial performance while overseeing the smooth operation of the venues and your teams. You would thrive on building relationships, have experience using the Microsoft Office suite (Word, Excel, PowerPoint and Outlook) and love embedding continuous improvement initiatives in your work.

**What makes us stand out**

**We value our people**
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

**We know the power of a great experience**
- Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
- Achieved number 2 real estate company in S&P Global Sustainability Assessment.
- Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
- Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
- Accredited Family Inclusive Workplace.
- Committed to our second Stretch Reconciliation Action Plan (RA