Manager Workspace Experience

**Job Description**:

- An exciting role within Group Property leading the delivery of operational improvement & workspace experience strategies for Campus & related facilities
- Take the opportunity to engage and influence a diverse range of senior stakeholders while delivering exciting new workspace change initiatives
- 12 month fixed term opportunity based at Mascot Head Office

At Qantas, we are constantly planning for tomorrow, leveraging innovation to stay responsive and relevant in an ever-evolving industry. Our Group Property team is at the forefront of operational and corporate transformation, adapting to changing business needs with agility and teamwork. We pride ourselves on being a united and supportive team, ready to act swiftly and decisively.

As the Manager, Workspace Experience, you will be responsible for the overall service experience and daily operations of the Qantas Campus and its associated facilities. This role suits a solutions-oriented professional who thrives in a fast-paced environment, adept at managing multiple priorities and projects simultaneously.

You will be instrumental in driving operational efficiency across the campus, working in close partnership with the Group Property Operations and Planning team to support and deliver strategic initiatives. A key part of your role involves the commercial management of suppliers, including our three on-site retailers, and providing insightful reporting to support decision-making around contracts and campus-related services.

In addition to overseeing the mailroom, reception services, and Mascot Precinct carpark, you will lead the implementation of transformation, business improvement, and change initiatives, with a strong emphasis on sustainability practices. Collaboration is central to this role, as you will engage with GMC members, senior executives, and property and leasing teams to optimise space usage through effective property planning and relocation activities.

You will also work closely with the Facilities Maintenance, Safety, and Internal Communications teams to ensure seamless and efficient Campus operations. This is a high-impact leadership role that demands strong commercial acumen, excellent stakeholder management, and a passion for delivering exceptional workplace experiences.

You'll have:

- Tertiary qualifications / Bachelor's degree in a relevant discipline
- Exceptional communication and negotiation skills with all levels of stakeholders in the business
- Project management experience with proven ability to deliver large scale projects ideally within operational environments
- Customer service-oriented mindset with prior customer service or operational experience highly desirable
- Proven ability to bring creativity & a commercial lens to solving problems
- Strong people leadership skills with the ability to drive cross functional teams to an outcome
- Demonstrated success in managing multiple, varied projects and conflicting priorities at one time
- The ability to monitor and drive campus safety outcomes
- Experience managing large budgets
- A keen interest in continually improving the operation and employee experience at our Mascot Campus

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: Tuesday 29 July 2025.

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.