Business Development Associate

7 days ago

Sydney, New South Wales, Australia ServiceRocket Full time
About ServiceRocket

We are a global tech-enabled services company headquartered in Palo Alto, California, dedicated to accelerating the growth of our clients. Our purpose is to be the single most reliable partner in their journey. At ServiceRocket, we are committed to the development of every team member and the trust of every customer.

With over 20 years of experience, we've established ourselves as a trusted partner in the industry. Our diverse team of experts lives by our values, fostering a collaborative mindset that results in a 4.7 rating on Glassdoor. We've been certified as a best place to work for our US, Chile, and Malaysian offices.

What We're Looking For

We're seeking a highly motivated and results-driven Business Development Associate to join our team. As a key member of our sales team, you will be responsible for identifying and qualifying prospective customers, collaborating with cross-functional teams to deliver exceptional customer experiences, and driving sales growth and account management within assigned territories.

The ideal candidate will have a proven track record of delivering exceptional customer experiences, excellent written and verbal communication skills, and the ability to thrive in a fast-paced, global environment. You will be a quick learner with a strong sense of ownership and resilience, and be self-motivated, results-oriented, and committed to exceeding expectations.

Responsibilities
  1. Proactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement.
  2. Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences.
  3. Educate customers on the value proposition and benefits of our solutions.
  4. Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads.
  5. Drive sales growth and account management within assigned territory.
  6. Act as a subject-matter expert on all things ServiceRocket–products and services.
  7. Reporting on activity through company-required platforms.
Requirements
  1. Typically requires a minimum of 1-2 years of customer-facing experience, specifically in sales support or sales operations.
  2. Bachelor's degree or equivalent experience; fresh graduates are encouraged to apply.
  3. Proven track record of delivering exceptional customer experiences.
  4. Excellent written and verbal communication skills, including strong presentation abilities.
  5. Strong multi-tasking and organizational abilities with meticulous attention to detail.
  6. Ability to thrive in a fast-paced, global environment, collaborating effectively across cultures and time zones.
  7. Quick learner with a strong sense of ownership and resilience.
  8. Self-motivated, results-oriented, and committed to exceeding expectations.
Perks
  1. Share the Fruit Program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
  2. Stock Options: you have the opportunity to participate in the ownership of the company.
  3. Health Insurance: we support you and your family–your well-being matters.
  4. Retirement Plan/Funds Saving: we care about your future–we have diverse plans depending on your location.
  5. Career Pathways Program: you can grow horizontally, vertically, or any way you want.
  6. Generous Monthly Fixed Allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
  7. Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

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