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Cloud Support Specialist

1 month ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to make it easy for organizations of all sizes to build, scale, and run modern applications.

Job Summary

We are seeking a highly skilled Cloud Associate Technical Services Engineer to join our hybrid working model in Sydney. As a key member of our cloud support team, you will be responsible for providing exceptional customer service, investigating technical issues, and collaborating with our engineering teams to deliver top-notch support.

Key Responsibilities
  • Provide an unparalleled customer experience through timely and accurate responses to customer inquiries.
  • Investigate customer technical issues to find solutions, discover and report bugs, and review new features before they are publicly available.
Requirements

We are looking for a self-taught, curious, and multi-faceted individual with excellent communication skills, both written and verbal. You should have general knowledge of operating systems, hands-on networking experience, and fundamental computing concepts. Additionally, you should have either technical or non-technical customer service experience.

Preferred Qualifications

Bonus points if you have experience in databases and administration, automation tooling and APIs, or other relevant areas.