Strategic Business Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeImpact Full time $110,000 - $155,000

Business Support Opportunity

The successful Business Support Lead will play a key role in liaising and supporting various stakeholders when service-related issues arise.

They will work closely with cross-functional teams to address technical service issues, communicate updates and outcomes, and ensure seamless operations.

Key Responsibilities:

  • Collaborate with stakeholders to understand requirements for Service and ensure that the Service Catalogue is updated accordingly.
  • Facilitate remediation activities as required, working with multiple teams in Technology and Governance to resolve issues efficiently.
  • Manage IT assets and business impact for asset criticality and Service Level Agreement updates, ensuring minimal disruption.
  • Identify gaps and collaborate with Business stakeholders on modification of services to cater to consumers across ANZ.
  • Manage stakeholders across the Business Services Domain, including various Tech Areas and business partners across ANZ.
  • Lead and be the voice of consumers for Business Services through complaints analysis and reporting, driving continuous improvement.
  • Review Identity and Access (IAM) requirements for various Business and Tech stakeholders, ensuring alignment with organisational standards.
  • Support risk and controls assurance activities across Business Services, in partnership with Tech assurance members.
  • Facilitate Asset Health management and uplift, in partnership with Tech Assurance, to enhance overall efficiency.
  • Coordinate and test Business Continuity Management plans across the Business Services, ensuring resilience and readiness.
  • Synthesise information from multiple sources and produce meaningful reporting, insights, and action plans to inform strategic decision-making.
  • Liaise and facilitate a strong relationship with Audit, coordinating audit preparation and execution of business support.

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