Transforming Hospitality Experience

2 weeks ago

Sydney, New South Wales, Australia beBeeHospitality Full time $65,384 - $73,720
Guest Service Host

We are seeking a dynamic and engaging Guest Service Host to join our team at Caption by Hyatt Central Sydney. As a Guest Service Host, you will be responsible for providing exceptional customer service to our guests, creating memorable experiences, and representing the brand's ethos in every interaction.

  • Key Responsibilities:
  • Create warm and personalized guest interactions that reflect our brand's commitment to community connection and self-expression.
  • Support the setup and launch of front office operations, including kiosk check-in, lobby layout, and service flows.
  • Assist with arrivals, departures, billing, luggage handling, and Grab & Go sales in a relaxed and helpful manner.
  • Stay front-of-house and available to respond to guest needs, questions, and feedback.
  • Contribute to a tidy, lively, and inclusive lobby space that feels like a local hangout.
  • Share insider tips and local recommendations to connect guests with the Haymarket community.
  • Ensure safety, compliance, and guest privacy standards are met at all times.
  • Support other departments when needed and participate in team training, meetings, and culture-building activities.
Requirements:
  • Prior experience in a front office or guest-facing hospitality role is preferable, but not essential.
  • You must be personable, confident, and able to engage with guests and create genuine connections.
  • Staying calm and solutions-focused in a dynamic environment is crucial.
  • You should be proactive, reliable, and comfortable working independently and in a team.
  • Full work rights and flexibility to work a rotating 7-day roster (including weekends and nights) are required.
What We Offer:
  • A purpose-driven brand redefining hospitality in Australia.
  • The opportunity to shape guest service standards for a new kind of hotel.
  • A supportive, inclusive team that values creativity, sustainability, and connection.
  • Access to global learning and development through Hyatt's network.
  • A competitive salary and benefits package.
  • Discounted and complimentary stays at Hyatt properties worldwide.
  • 10% off private health insurance.
  • Generous leave and paid time off.
  • Access to mental health and wellbeing support through Hyatt's Employee Assistance Program.
About Us:

Caption by Hyatt Central Sydney is a vibrant and people-first hotel that offers a unique experience for guests. We value individuality and celebrate diversity, creating an inclusive workplace where everyone can thrive.

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