Membership Manager
3 weeks ago
We are a leading fitness organization in Australia, operating 97 premium clubs across the country. Our mission is to inspire people to achieve great things and improve their health and well-being.
The OpportunityWe are seeking a highly motivated and experienced Membership Manager to lead our team of Member Support Consultants. As a key member of our club operations team, you will be responsible for driving membership growth, creating a positive member experience, and setting best-in-class service standards.
Key Responsibilities- Manage the daily workflow of the MSC team to achieve monthly sales targets
- Achieve individual sales targets to contribute to the team's success
- Create a structure to ensure the MSC team meets daily performance criteria
- Assist with sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Respond to member inquiries within 24 hours
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster
- Proven sales and customer service experience with a track record of hitting KPIs
- Understanding of the sales cycle and various sales techniques
- Experience managing the customer journey to achieve successful customer outcomes
- Previous experience managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates
- A competitive OTE of $85,000, plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family
- Career opportunities with Fitness and Lifestyle Group
We offer a dynamic and supportive work environment, with opportunities for professional and personal growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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