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Customer Experience Manager

3 weeks ago

Perth, Western Australia beBeeCustomerExperience Full time $77,160 - $91,241

Driving Business Excellence

About the Role

We are seeking a skilled professional to drive our customer service operations and ensure exceptional communication with both internal and external stakeholders. As a key member of our team, you will oversee daily activities, manage systems and procedures, and deliver high-quality customer experiences.

Key Responsibilities
  • Coordinate customer inquiries, providing timely and effective solutions to meet their needs and expectations.
  • Lead and mentor the Customer Service Advisor team, fostering a culture of excellence and continuous improvement.
  • Act as a liaison between customers and the workshop controller, ensuring seamless communication and coordination.
  • Maintain accurate records and documentation, ensuring compliance with industry standards.
  • Develop and implement effective processes and systems to drive business growth and efficiency.
Requirements
  • Exceptional leadership, mentoring, and coaching abilities.
  • Strong communication and interpersonal skills, with the ability to negotiate and influence effectively.
  • Effective problem-solving and time management skills, with a focus on organization and administration.
  • Professional written and verbal communication skills, with a strong attention to detail.