Customer Experience Manager

2 weeks ago


Perth, Western Australia beBeeCustomerService Full time $70,000 - $100,000
Be a Part of Our Customer Experience Team

Lite n' Easy is committed to delivering exceptional customer experiences for Australians. We strive to make healthy eating effortless, providing delicious and nutritious options that cater to diverse needs and lifestyles.

About the Role

This role focuses on Contact Centre Operations, where you will be an integral part of our dynamic team, dedicated to delivering world-class customer service. Your primary responsibilities include:

  • Product Information Management: Provide accurate product information and update customer records efficiently
  • Customer Resolution: Resolve customer complaints with care and efficiency, focusing on continuous improvement
  • Skill Enhancement: Adapt and learn continuously to enhance personal and team skills

To excel in this role, you'll need:

  • Customer Service Experience: Previous experience in customer-facing roles (call centre, office, retail, or hospitality backgrounds welcome)
  • Communication Skills: Excellent communication skills with the ability to articulate product benefits clearly
  • Tech Savviness: Familiarity with Customer Management Systems/Databases
  • Teamwork: Proven teamwork skills and the ability to thrive in a fast-paced environment

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