Manager of Customer Experience

1 week ago

Perth, Western Australia beBeeCustomer Full time $55,000 - $75,000

About Our Cafe

We're a family-owned business with over 50 years of experience serving the community. Our secret to success lies in our commitment to providing great coffee, handmade cakes, and welcoming service.

Job Overview:

As a skilled Cafe Manager, you will lead and prepare your team to achieve exceptional customer satisfaction standards, presentation, and cleanliness. Your key responsibilities include:

  • Motivate and manage a diverse team of all ages
  • Foster positive relationships with customers and colleagues
  • Ensure seamless execution of our policies and procedures to deliver excellence
  • Effectively manage cafe finances and collaborate with executive leadership to drive profitability

Requirements:

We're looking for someone with supervisory experience in a fast-paced environment, a genuine passion for customer service, and a proactive attitude. You should be able to think critically, have previous team leadership experience, and be a motivated team player with a keen interest in inspiring others to learn and develop.

No two days are ever the same As a hands-on Cafe Manager, you'll enjoy a wide range of tasks and responsibilities that require creativity, problem-solving, and effective communication skills.

Achieving Excellence:

We strive to provide an exceptional experience for our customers, every time. As a Cafe Manager, you'll play a vital role in upholding our high standards, driving growth, and delivering results.

Your Key Contributions:

  1. Lead and motivate your team to achieve outstanding results
  2. Foster a positive work environment that encourages collaboration and open communication
  3. Analyze financial data to inform strategic business decisions
  4. Develop and implement plans to drive revenue growth and improve profitability

Join a dynamic team of professionals who share your passion for excellent customer service and hospitality. We offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement.

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