Senior Billing Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeBilling Full time $140,000 - $160,000
Job Title:

A highly skilled Billing Technical Support Professional is required to provide expert-level billing technical assistance to customers.

  • Responding to complex inbound service requests over the phone and email, directly with customers.
  • Diagnosing, troubleshooting, and resolving technical problems across software, APIs, integrations, and infrastructure.
  • Reconciling invoicing to vendor invoice or SAP and making data-driven conclusions on resolution.
  • Ability to process credit and debit cards as needed.
  • Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests.
  • Create and maintain internal runbooks, FAQs, and technical documentation.
  • Lead incident response or participate in on-call rotation for critical issues.
  • Identify support trends and partner with Product & Engineering on long-term solutions.
  • Accurately and efficiently log all issues and status updates in our internal tracking system.
Required Skills and Qualifications
  • 4–7+ years of experience in billing technical support.
  • Experience processing credits and debits within an invoicing system.
  • Deep experience with relevant stack: SAP, SaaS platforms, APIs, databases, cloud services (AWS, Azure).
  • Proven troubleshooting skills within billing and invoicing, with the ability to think critically and communicate clearly under pressure.
  • Strong understanding of web technologies, integrations, or system architecture.
  • Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases.
  • Excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills, with a customer-first mindset.
  • Ability to prioritize user requests effectively and manage user expectations.
  • Ability to balance attention to detail with expeditious execution in a fast-paced work environment.
  • Passion for driving an exceptional customer experience.
  • Ability to work through ambiguity and thrive in a rapidly changing business environment.
  • Strong analytical and problem-solving skills.
  • High school diploma (or equivalent) required. A secondary degree is preferred.
  • Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL.
  • Basic understanding or experience working on Linux environments.
  • Flexibility working some weekends and later hours to help fulfill a 24/7 business.
  • Passion for providing exemplary customer service, strong customer focus.
  • Eager to learn new technologies.
  • Good verbal and written professional communication, fluent in English.
  • Self-motivated and proactive in performing duties.
  • Attention to detail.
What We Offer
  • Genuine Career Progression Opportunities.
  • Hybrid Working Environment.
  • Training & Development.
  • Competitive Remuneration Package.
  • Staff Purchase Policy and a generous Benefits Scheme.

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