Relationship Manager
4 days ago
The Ideal Candidate for ELMO Software
We're looking for an experienced Account Manager who can make a significant impact on our growth team in Brisbane. If you have a proven track record of managing and nurturing key client relationships, we want to hear from you.
About the Role:
You'll be responsible for managing and nurturing key client relationships, focusing on contract renewals and upselling/cross-selling within an allocated portfolio of customers. You'll serve as the primary point of contact for growth accounts, fostering strong, long-term relationships that drive client satisfaction and retention.
Key Responsibilities:
- Client Relationship Management: Foster strong, long-term relationships with growth accounts, driving client satisfaction and retention.
- SaaS Renewals: Own the renewal process, working closely with clients to ensure our solutions continue to meet their needs and negotiating favorable terms.
- Account Growth: Identify opportunities for upselling and cross-selling additional products and services, contributing to the overall growth of the account.
- Data-Driven Insights: Utilize client performance metrics to provide actionable insights and recommendations, ensuring our solutions are fully aligned with client goals.
- Collaborative Engagement: Work closely with internal teams to deliver a seamless and integrated client experience.
Desired Skills and Experience:
- Experience: Demonstrated success in account management within a SaaS environment, with a strong focus on contract renewals and client retention, cross-selling and upselling.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build trust and rapport with senior stakeholders.
- Commercial Acumen: Proven ability to identify and capitalize on growth opportunities within existing accounts, across mixed verticals.
- Analytical Abilities: Strong analytical skills, with the capability to interpret complex data and translate it into actionable strategies.
- Collaborative Approach: A team-oriented mindset, with the ability to work effectively across departments to achieve client success.
- Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
- Goal-Oriented Overachiever, Comfortable with Solution Selling.
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