Relationship Manager

4 days ago


Brisbane, Queensland, Australia ELMO Full time

The Ideal Candidate for ELMO Software

We're looking for an experienced Account Manager who can make a significant impact on our growth team in Brisbane. If you have a proven track record of managing and nurturing key client relationships, we want to hear from you.

About the Role:

You'll be responsible for managing and nurturing key client relationships, focusing on contract renewals and upselling/cross-selling within an allocated portfolio of customers. You'll serve as the primary point of contact for growth accounts, fostering strong, long-term relationships that drive client satisfaction and retention.

Key Responsibilities:

  • Client Relationship Management: Foster strong, long-term relationships with growth accounts, driving client satisfaction and retention.
  • SaaS Renewals: Own the renewal process, working closely with clients to ensure our solutions continue to meet their needs and negotiating favorable terms.
  • Account Growth: Identify opportunities for upselling and cross-selling additional products and services, contributing to the overall growth of the account.
  • Data-Driven Insights: Utilize client performance metrics to provide actionable insights and recommendations, ensuring our solutions are fully aligned with client goals.
  • Collaborative Engagement: Work closely with internal teams to deliver a seamless and integrated client experience.

Desired Skills and Experience:

  • Experience: Demonstrated success in account management within a SaaS environment, with a strong focus on contract renewals and client retention, cross-selling and upselling.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build trust and rapport with senior stakeholders.
  • Commercial Acumen: Proven ability to identify and capitalize on growth opportunities within existing accounts, across mixed verticals.
  • Analytical Abilities: Strong analytical skills, with the capability to interpret complex data and translate it into actionable strategies.
  • Collaborative Approach: A team-oriented mindset, with the ability to work effectively across departments to achieve client success.
  • Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
  • Goal-Oriented Overachiever, Comfortable with Solution Selling.


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