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Hospitality Operations Manager
3 weeks ago
We are currently seeking a motivated hospitality professional to support the F&B Manager in this supervisory role.
About the Role- Oversee all aspects of F&B operations and processes to ensure seamless service delivery.
- Directly manage the F&B team to guarantee efficient and courteous service.
- Coach and train staff to improve their skills and deliver exceptional customer experiences.
- Monitor and maintain high standards of food and beverage service.
- Ensure a high level of customer satisfaction by addressing enquiries and resolving complaints.
- Support the Food and Beverage Manager as second-in-command when required.
- At least 1 year of experience in a food and beverage leadership role in a hotel, restaurant, or venue.
- Well-developed communication skills (written and verbal).
- Creative experience in "bar activations" is an advantage.
- Strong leadership skills to support team development and coaching.
- A strong floor presence with a focus on hands-on customer service.
- Hold a current NSW RSA certification.
- A Food Handlers Certificate and a First Aid Certificate or willingness to obtain.
- Proficient in the use of POS systems and MS Office.
