Hospitality Operations Manager

1 day ago

Sydney, New South Wales, Australia beBeeHospitality Full time $100,000 - $120,000

We are seeking a skilled Hospitality Operations Manager to oversee the delivery of exceptional customer experiences in a fast-paced live performance venue.

About the Role

The ideal candidate will have a strong background in hospitality management, with experience in leading and managing teams, coordinating events, and ensuring seamless operations.

  • Key Responsibilities:
  • Manage daily operations, including staff scheduling, stock control, and outlet readiness to ensure smooth service delivery and optimal customer satisfaction.
  • Lead and train bar and service staff to deliver exceptional hospitality across all events, focusing on exceptional customer care and beverage expertise.
  • Collaborate with the Front of House Manager to ensure a cohesive whole-of-venue experience for guests and hirers, discuss pre-event requirements, run sheets, production schedules, and actions.
  • Work closely with the Theatre Services Manager and in-house chefs to execute conferences, banquets, and special events, creating tailored menus and drinks lists that meet client expectations.
  • Liaise with the Marketing Team to promote menu updates, digital signage, and promotions, leveraging creative solutions to enhance brand visibility.
  • Support the Theatre Services Manager role as required, undertaking financial and administrative tasks, coordinating production schedules with incoming hirers, and providing post-event analysis and recommendations for improvement.
Requirements
  • Tertiary qualifications in Hospitality Management or equivalent vocational experience (highly regarded)
  • A minimum of 2 years' experience managing bar/concession operations, preferably in multi-purpose or large-scale venues
  • Strong knowledge of hospitality trends, business planning, event delivery, and customer care and pricing strategy development
  • Budgetary and financial experience, including budget writing, P&L control, invoice processing, analysis, and reporting
  • A proven track record of successful implementation of hospitality strategy and marketing/promotions, with excellent time management and ability to multi-task
  • Exceptional interpersonal skills and stakeholder management abilities, with immaculate personal presentation and strong communication skills
  • Current RSA Competency Card and First Aid certification
Work Schedule & Flexibility

This role operates in line with the demands of a live performance venue. As such, you will be expected to work during peak show times, which regularly include evenings, weekends, and early mornings. When the theatre is not in performance or hire mode, the role will follow standard Monday to Friday office hours. Flexibility is essential for success in this role.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply today.

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