Elevating Customer Experience

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $110,000
Customer Success Expert

The Customer Success Representative role plays a pivotal part in ensuring customers achieve their full potential with our proprietary bill payments platform.

You will be the primary point of contact for customers, responsible for managing post-sales activities to guarantee sustained customer satisfaction and loyalty.

  • Key Responsibilities:
  • Onboard new customers and ensure seamless integration into the platform.
  • Develop and maintain positive relationships with customers, providing ongoing education and training to maximise the value of the platform.
  • Monitor customer usage and engagement to identify potential issues and opportunities for improvement.
  • Proactively address customer concerns and issues to ensure timely and effective resolutions.
  • Identify opportunities for upselling or cross-selling to existing customers.
  • Collaborate with internal teams to provide an exceptional customer experience.
  • Conduct regular check-ins with customers to assess their satisfaction and gather feedback.
  • Develop and implement customer success strategies and initiatives to drive retention and growth.

Requirements

To excel in this role, you must possess:

  • Proven experience and knowledge in managing onboarding processes for business accounts.
  • Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention.
  • A mature and accountable approach to goals, targets, and commitments to the business and partners.
  • Driven and highly motivated professional who can operate within a plan but also show innovation and initiative.
  • Positive can-do attitude, strong written and verbal skills, trustworthy, and a team player.
  • Familiarity with Salesforce/CRM's is essential.

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