Claims Resolution Specialist

1 month ago


North Lakes, Queensland, Australia Auto & General Full time
Claims Consultant Role

At Auto & General, we're seeking a skilled Claims Consultant to join our team. As a Claims Consultant, you'll play a critical role in delivering exceptional claims service, ensuring that our customers receive the best possible outcome.

Key Responsibilities:
  • Claims Portfolio Management: You'll be responsible for managing a portfolio of recoveries claims, where a TPI claim number has been provided and liability has been accepted.
  • Recovery Maximisation: Your goal will be to maximise the recovery amount received on each claim, leveraging available tools and resources to optimise contact productivity with TPIs.
  • Claims Triage and Coordination: You'll effectively manage and triage claims through coordination, communication, and prioritisation of activity between Recoveries, customers, TPIs, and service providers.
  • Outbound Calls and Correspondence: You'll manage outbound calls to TPIs to chase recovery payments that are due and confirm liability and policy obligations, as well as manage inbound correspondence from TPIs on undisputed claims.
  • Litigation and Commercial Impacts: You'll instigate litigation where appropriate, considering the broader commercial impacts and ensuring that our customers receive the best possible outcome.

What We Offer: As a Claims Consultant at Auto & General, you'll have the opportunity to work with a talented team, develop your skills, and contribute to delivering exceptional claims service to our customers.



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