Principal Client Success Specialist
4 weeks ago
As a Customer Success Representative at Oracle, you will play a crucial role in ensuring the timely renewal of Oracle Maintenance contracts with existing customers in the ANZ region. This involves educating and guiding customers throughout the renewal process, delivering an excellent customer experience while effectively executing renewal plans.
Key Responsibilities:- Follow up with customers via email and phone on Java SE Subscription renewal contracts.
- Create Opportunity IDs, budgetary quotes, and book renewal deals for Direct Deals.
- Update forecasts and communicate status as needed to Java Sales management.
- Work with Java Sales Channel Support team for entering and booking indirect deals.
- Achieve quarterly assigned sales quotas.
- Actively engage clients in pursuit of continued renewal of Java SE Subscription.
- Build relationships and negotiate with existing customers, being the "go to" account manager for customers and partners.
- Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.
- Identify co-termination and reinstatement opportunities.
- Demonstrate the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory.
- Maintain accurate forecast and activities for assigned region in the CRM.
- Leverage cross-functional resources to achieve results/meet customer needs.
- Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before.
Oracle is committed to expanding its inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle offers a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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