Client Success Manager

4 weeks ago

Melbourne, Victoria, Australia Pegasystems Full time
{"Meet Our Team: At Pegasystems, we're passionate about helping our clients achieve their business goals. As a key member of our Client Success team, you'll play a critical role in driving our clients' success and growth. Purpose of the Role: As a Customer Success Manager, you'll be responsible for maintaining and expanding relationships with our key enterprise clients. You'll provide technical expertise and support to ensure our clients achieve maximum value from our solutions. Key Responsibilities: * Develop trusted advisor relationships with multiple stakeholders within our client organizations * Establish metrics frameworks to measure business value and drive adoption of best practices * Serve as the account's advocate within Pegasystems, managing escalations and coordinating with other organizations to take action on behalf of the client * Use data and insights to identify areas of risk and take proactive action to mitigate them * Collaborate with sales and services teams to ensure renewals and identify expansion opportunities What We're Looking For: * 5+ years of relevant work experience, with 2+ years in a client success or account management role * Executive-level communication and interpersonal skills, with the ability to navigate conflict and foster honest dialogue * Strong consulting skills and proven results working as a trusted advisor to drive business value * Ability to prioritize, multitask, and perform effectively under pressure * Strong knowledge of business processes, applications, and automation What You'll Achieve: * A proven track record of driving customer satisfaction and revenue growth * Comfortable engaging with front-line teams and C-suite leaders, employing the Challenger model to drive business insights * Analytics-oriented, with the ability to analyze data to determine customer health and identify new opportunities * Drives for results, measuring progress against KPIs and balancing customer needs with value to Pegasystems * Thought leader, leveraging domain experience, product knowledge, and industry trends to drive quantifiable benefits * Service-oriented, addressing root causes of dissatisfaction and coordinating with specialists to smooth the customer journey Pegasystems Offers: * A rapidly growing yet well-established business * The world's most innovative organizations as reference-able clients * Gartner Analyst-acclaimed technology leadership across our categories of products * Continuous learning and development opportunities * An innovative, inclusive, agile, flexible, and fun work environment * Competitive global benefits program, including pay, bonus incentives, medical, life, and salary insurances, and employee equity in the company Join Our Team: If you're passionate about helping clients achieve their business goals and are looking for a challenging and rewarding role, we encourage you to apply.

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