Principal Client Success Specialist

7 days ago

Melbourne, Victoria, Australia Cerner Full time
Job Description

About the Role:

We are seeking a highly skilled Customer Success Manager to join our team at Cerner. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their desired outcomes by delivering exceptional customer experiences and driving long-term value.

Key Responsibilities:

  • Develop and execute customized customer success plans to meet client needs and goals.
  • Build and maintain strong relationships with clients, understanding their business objectives and challenges.
  • Provide strategic guidance and support to clients, ensuring they maximize the value of our solutions.
  • Identify and pursue new business opportunities, including upsell and cross-sell initiatives.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences and drive business growth.

Requirements:

  • Proven experience in customer success or a related field, with a strong track record of delivering results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and develop effective solutions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong business acumen, with a deep understanding of the healthcare industry and our solutions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading healthcare technology company and make a real difference in the lives of our clients and their customers.

About Cerner:

Cerner is a world leader in healthcare technology, dedicated to helping our clients achieve their goals and improve the lives of their patients. With a strong commitment to innovation and customer satisfaction, we offer a range of solutions and services that help our clients streamline their operations, improve patient outcomes, and reduce costs.

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