Principal Client Success Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team at Cerner. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their desired outcomes by delivering exceptional customer experiences and driving long-term value.
Key Responsibilities:
- Develop and execute customized customer success plans to meet client needs and goals.
- Build and maintain strong relationships with clients, understanding their business objectives and challenges.
- Provide strategic guidance and support to clients, ensuring they maximize the value of our solutions.
- Identify and pursue new business opportunities, including upsell and cross-sell initiatives.
- Collaborate with cross-functional teams to deliver exceptional customer experiences and drive business growth.
Requirements:
- Proven experience in customer success or a related field, with a strong track record of delivering results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities and develop effective solutions.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Strong business acumen, with a deep understanding of the healthcare industry and our solutions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a leading healthcare technology company and make a real difference in the lives of our clients and their customers.
About Cerner:
Cerner is a world leader in healthcare technology, dedicated to helping our clients achieve their goals and improve the lives of their patients. With a strong commitment to innovation and customer satisfaction, we offer a range of solutions and services that help our clients streamline their operations, improve patient outcomes, and reduce costs.
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