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Reliability Engineering Lead
2 months ago
We are seeking an experienced Engineering Manager to lead our Site Reliability Engineering (SRE) team at Xero. As a key member of our engineering leadership team, you will be responsible for driving innovation, fostering a collaborative and inclusive team culture, and ensuring the reliability, scalability, and performance of Xero's products and platforms.
Key Responsibilities- Provide technical leadership and mentorship to our SRE teams, fostering alignment and collective success.
- Lead and drive the delivery of cross-organisational reliability initiatives.
- Collaborate with product teams, software engineers, and a wide group of stakeholders across Xero to define and achieve reliability goals.
- Through curiosity and thoughtful questioning, you will engage in productive challenge, manage different viewpoints, and move critical company priorities forward.
- Develop a team culture of ownership through role modelling, empowerment, continuous improvement, experimentation, and feedback.
- Analyse complex challenges, facilitate collaborative problem solving, and navigate obstacles efficiently.
- Drive engineering and reliability excellence both within SRE and across Xero.
- Lift team and individual performance through coaching and mentoring, goal clarity, feedback, and removing barriers.
- Contribute to the technical and engineering strategy of Xero's reliability initiatives.
- Previous experience in an Engineering Management role, with proven leadership skills in a technical environment.
- Successful track record of leading delivery of strategically important projects and initiatives.
- Strong technical experience with solid engineering fluency and background.
- Experience working in any of the following areas; site reliability engineering, platform engineering, CICD, internal developer tooling, or product engineering.
- Experience leading teams that are operating production systems at scale.
- Strong understanding of the engineer experience and end-to-end developer toolchain.
- Ability to solve cross-organisation engineering challenges, including using influence rather than authority to enact change.
- Strong business acumen and stakeholder management capabilities to support Global reliability responsibility across Xero.
- Understanding of human factors, safety science, and resilience engineering.
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information, and connections. Because when they succeed, they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
We're a global company with a strong culture of innovation, collaboration, and customer obsession. We're committed to making a positive impact on the world and creating a workplace where everyone can thrive. If you're passionate about technology, customer success, and making a difference, we'd love to hear from you.