Site Reliability Engineer

4 weeks ago

Melbourne, Victoria, Australia Xero Full time

About the Role at Xero

We are seeking a skilled Site Reliability Engineer to join our Reliability Tooling and Engineering Health teams in Site Reliability Engineering (SRE) at Xero. As a member of our team, you will help enable and empower Xero engineering teams to improve their engineering practices by developing and integrating a collection of tools that enable teams to easily visualise and manage operations and incidents.

**Key Responsibilities**

- Contribute to the delivery of projects aligned with team goals, solving ambiguous problems with innovative solutions.

- Design and maintain robust software components, understanding when to refactor or maintain existing systems.

- Make data-driven decisions, balancing various perspectives to achieve well-rounded solutions.

- Advocate for continuous improvement of systems and processes within the team, and across the organisation.

- Establish reliable processes for feature rollouts, monitor success metrics, and ensure system health and quality.

- Exposure to on-call duties, including incident management and response, troubleshooting efforts, as well as conducting post-incident reviews and learning from incidents.

**Requirements**

- Experience using software engineering to solve operational, reliability challenges and deliver technical initiatives.

- Proficiency in one or more object-oriented programming languages (e.g. C#, JavaScript, Java, Python) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation).

- Experience working with cloud providers such as AWS, Azure or GCP, alongside experience with logging and monitoring tooling such as sumo logic and new relic.

- Experience with designing, developing and operating internal developer tooling, in a complex distributed systems environment.

- Strong experience working in a DevOps environment, preferably with exposure to more mature CICD practices and capabilities.

- The ability to work in a cross-functional, collaborative environment and identify technical dependencies to ensure project success.

**About Xero**

Xero is a leading company in AU, with a global team based across New Zealand, Australia and the USA. We strive to maximise the impact of post incident learning across the organisation to improve the reliability and robustness of the Xero platform, while providing enablement and training across observability, reliability engineering, incident management and service ownership.

**About Hatch**

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Xero.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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