Reliability Engineer

6 days ago

Melbourne, Victoria, Australia Xero Full time

About the Role

Xero is a leading cloud-based accounting and bookkeeping platform that empowers small businesses and their advisors to grow and thrive. As a key member of our Reliability Enablement team, you will play a critical role in ensuring the reliability and robustness of our systems, enabling our customers to achieve their goals.

Key Responsibilities

  • Investigate operational surprises and support teams in post-incident activities to identify root causes and implement corrective actions.
  • Conduct in-depth incident analysis and maximize post-incident learning across the organization to drive reliability improvements.
  • Provide short-term reliability consultancy and enablement engagements, including SLO reviews and facilitating pre-mortems, to ensure our systems meet the highest standards of reliability.
  • Work closely with product engineering portfolios to uplift system reliability and robustness, improving on-call health, observability, and addressing operational hotspots.
  • Support the delivery of strategic features and initiatives with reliability and distributed systems expertise, observing and improving rituals and practices relating to production operations, incident response, and incident learning.

Requirements

  • Solid experience in logging, monitoring, and observability of highly distributed systems.
  • Leading incident management and response, including critical, complex, and high-severity incidents.
  • Post-incident reviews, incident analysis, and learning from incidents.
  • Experience working in a tech or product company with comparable scale and complexity.
  • Systems thinking and understanding of how systems and components interact, respond to failure.
  • Proficiency in one or more object-oriented programming languages or experience with infrastructure-as-code.

Preferred Qualifications

  • Experience working with cloud providers such as AWS, Azure, or GCP.
  • Experience designing, developing, and operating distributed systems and large-scale software systems.
  • Strong experience delivering technical initiatives in an operational, site reliability, or platform engineering capacity.
  • The ability to solve engineering challenges outside of your own team, using influence rather than authority to enact change.
  • Demonstrated experience in reliability concepts like capacity management, autoscaling, deployment, and release safety.
  • Experience implementing customer-focused Service Level Objectives (SLOs).
  • Understanding of human factors, safety science, and resilience engineering.

Why Xero?

Xero offers a comprehensive benefits package, including generous paid leave, dedicated paid leave for physical and mental wellbeing, health insurance, life insurance, and income protection. We prioritize our employees' wellbeing and provide a range of programs to support their physical and mental health. Our Employee Resource Groups foster a sense of community and belonging, while our beautiful offices and flexible working arrangements promote work-life balance. Join us in making a difference for small businesses and their advisors around the world.

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