Reliability Engineer

7 days ago

Melbourne, Victoria, Australia Xero Full time
About the Role

Xero is a leading cloud-based accounting platform that empowers small businesses and their advisors to thrive. As a key member of our Reliability Enablement team, you will play a vital role in ensuring the stability and reliability of our systems, enabling our customers to focus on their core business.

Key Responsibilities
  • Investigate operational surprises and support teams in post-incident activities to maximize learning and improvement.
  • Conduct in-depth incident analysis and drive post-incident learning across the organization.
  • Collaborate with cross-functional teams to identify and implement reliability uplift work and initiatives.
  • Support the delivery of strategic features and initiatives with reliability and distributed systems expertise.
Requirements
  • Proven experience in logging, monitoring, and observability of highly distributed systems.
  • Strong incident management and response skills, including critical, complex, and high-severity incidents.
  • Post-incident reviews, incident analysis, and learning from incidents.
  • Experience working in a tech or product company with comparable scale and complexity.
  • Systems thinking and understanding of how systems and components interact.
  • Proficiency in one or more object-oriented programming languages or experience with infrastructure-as-code.
Preferred Qualifications
  • Experience working with cloud providers such as AWS, Azure, or GCP.
  • Experience designing, developing, and operating distributed systems and large-scale software systems.
  • Strong experience delivering technical initiatives in an operational, site reliability, or platform engineering capacity.
  • Ability to solve engineering challenges outside of your own team.
About Xero

Xero offers a range of benefits, including generous paid leave, dedicated paid leave for wellbeing, health insurance, life insurance, and income protection. We prioritize our employees' physical and mental wellbeing and provide access to mental health care through our Employee Assistance Program. Our beautiful offices and flexible working arrangements allow you to thrive in a dynamic and supportive environment.

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