Digital Customer Journey Specialist
2 days ago
We are seeking a Digital Engagement Specialist to join our team. As a seasoned digital optimisation professional, you will drive personal and engaging digital experiences that propel our business forward.
Your key responsibilities will include managing the end-to-end delivery of digital experiences and campaigns, including A/B testing and personalised messaging, from ideation to execution and measurement. You will also collaborate closely with product, marketing, data analytics, external & digital UX partners to define, develop, build & execute on a data-driven tactical roadmap for our digital customer journeys.
In this role, you will identify & drive key strategic initiatives to drive key business & customer outcomes. You will support project delivery of features & products by using data to inform priorities; as well as ensuring ongoing reporting & optimisation can be achieved with correct tagging.
You will create digital behavioural segments for campaigns using Adobe Audience Manager, Adobe Experience Platform & Adobe Analytics. Additionally, you will review & advise on digital analytics tagging specifications to enable us to track online customer behaviour.
Monitoring & reporting on results & performance metrics, web analytics & customer insights to ensure performance is in line with forecast will be an important aspect of this role. You will prepare management reporting, deep-dive analysis & presentations to communicate business & customer outcomes & inform business decisions.
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Digital Journey Specialist
1 week ago
Sydney, New South Wales, Australia IAG Full timeJoin to apply for the Digital Journey Specialist role at IAGJoin to apply for the Digital Journey Specialist role at IAGHelp shape the future as a Digital Journey Specialist.NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud...
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Digital Journey Specialist
1 week ago
Sydney, New South Wales, Australia IAG Full timeJoin to apply for the Digital Journey Specialist role at IAGJoin to apply for the Digital Journey Specialist role at IAGHelp shape the future as a Digital Journey Specialist.NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud...
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Digital Journey Specialist
2 weeks ago
Sydney, New South Wales, Australia IAG AUS Full time $90,000 - $120,000 per yearHelp shape the future as a Digital Journey Specialist. NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands. Your Role Part of NRMA Insurance's Digital Experience...
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Optimizing Customer Journeys
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Sydney, New South Wales, Australia beBeeDigitalConversion Full timeEnhance the customer journey as a Digital Conversion Specialist with our company.You will work closely with the Optimization Manager to drive results through data analysis, A/B testing, and digital marketing strategies. This role is ideal for those who enjoy problem-solving, are proficient in Microsoft Excel and SQL, and have strong written and verbal...
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Digital Journey Consultant
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Sydney, New South Wales, Australia Bebeetechnical Full timeThe ideal candidate will have a strong understanding of the customer's digital journey and be able to effectively communicate the value proposition of Contentsquare.We're looking for a highly skilled professional with a proven track record of success in sales and customer-facing roles.Key ResponsibilitiesPitching the solution to prospective clients and...
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Chief Customer Journey Officer
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Sydney, New South Wales, Australia beBeeCustomerExperience Full time $155,000 - $195,000Job Title","This role involves leading and developing a deep understanding of therapy area team objectives and needs.The customer experience professional will leverage omnichannel knowledge to inform strategy and deliver new experiences, capabilities to achieve this.","Understanding integrated brand team strategy, objectives, and priorities to identify...
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Digital Marketing Leader
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Sydney, New South Wales, Australia beBeePersonalisation Full time $140,000 - $190,000Job Title: Digital Optimisation and Personalisation ManagerThis is an exciting opportunity to join a dynamic and collaborative group, shaping the brand and driving growth across a leading financial institution.Key Responsibilities:Lead and mentor a team of subject matter experts in Conversion Rate Optimisation (CRO) and UXDevelop and implement data-driven...
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Chief Customer Journey Designer
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Sydney, New South Wales, Australia beBeeExperience Full time $120,000 - $165,000Job Title: Experience Design Team LeaderLeading a team of experience designers is an exciting opportunity to drive continuous improvements in customer journeys.About this RoleDevelop and implement global experience design strategies to enhance customer experiences across all touchpoints.Collaborate with cross-functional teams to deliver digital solutions...
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Optimizing Customer Journeys
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Sydney, New South Wales, Australia beBeeDigitizer Full time $126,000 - $154,000Customer Experience ExpertWe are seeking a highly skilled Customer Experience Expert to join our team. As a key member of our organization, you will play a pivotal role in driving the digitization of our Daily Banking experience for customers.Your primary focus will be on continually improving the transaction banking and savings customer experience through...
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Digital Service Journey Strategist
2 days ago
Sydney, New South Wales, Australia beBeeProductOwner Full time $120,000 - $180,000Digital Service Journey LeaderWe're seeking a visionary leader to spearhead the development of innovative digital service journeys.
