Assurance Capability Manager
2 months ago
As a Assurance Capability Specialist, you will contribute to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables.
Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.
Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards.
Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams.
Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required.
Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives.
Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals.
", "What You'll Bring": "Requirements:
• Broad knowledge of work processes and quality system requirements.
• Strong knowledge of change management and process improvement practices.
• An appreciation of both IT and business Process management.
• Knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc
• 3+ years' experience in quality, operations or project management.
• Proven experience in change Management, business analysis and process improvement
• Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
", "About Us": "About Datacom:
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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