Quality Assurance Capability Developer
3 days ago
Transform your career with Datacom, a leading Information Technology professional services supplier in Australia and New Zealand.
We offer a dynamic, agile work environment that fosters collaboration and growth.
About the RoleThis exciting opportunity is for an experienced Quality Assurance Capability Specialist to join our team. As a key member of our assurance capability group, you will contribute to the development and execution of our assurance capability plan.
You will support the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables. Additionally, you will collaborate with the Delivery Assurance Analyst to collect and analyze data, identify trends and patterns in service performance, and prepare reports on key performance indicators (KPIs) and metrics.
Responsibilities- Contribute to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables.
- Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.
- Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards.
- Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams.
- Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required.
- Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives.
- Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals.
Datacom offers a competitive salary range of $90,000 - $110,000 per annum, depending on experience. You will also enjoy a range of benefits including social events, chill-out spaces, remote working, flexi-hours, and professional development courses.
We care about our people and provide a flexible work environment that allows you to balance your work and personal life. Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us.
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