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Certified Repair Services Assurance Manager
1 month ago
About the Role:
We are seeking an experienced Certified Repair Services Assurance Manager to join our team at Allianz Australia Services Pty Ltd. As a key member of our organisation, you will play a crucial role in ensuring the quality and efficiency of repair services offered to our customers.
The successful candidate will be responsible for establishing and maintaining strong relationships with service providers, monitoring their performance, and implementing improvement initiatives to enhance the overall repairer network. You will have excellent communication and negotiation skills, with the ability to interpret data and drive improvement initiatives.
In this role, you will be responsible for:
- Developing and maintaining strong relationships with service providers, communicating and evaluating their performance based on expectations and standards for repair services.
- Regularly assessing the performance of service providers, including repair quality, turnaround times, and customer satisfaction through open and closed file reviews of the Allianz Motor Claims book.
- Analysing data and metrics to identify trends and areas for improvement, ensuring that service providers adhere to commercial standards and regulatory requirements by conducting audits and inspections to verify compliance with quality standards.
- Collaborating with service providers to identify opportunities for process improvement and cost efficiency and implementing initiatives to enhance the overall performance and capabilities of the repairer network.
- Preparing regular reports on the performance of service providers and presenting findings to internal stakeholders.
About You:
To be successful in this role, you will need:
- Motor Trade qualification: Panel Beater, Spray Painter and/or Mechanic (mandatory).
- Strong understanding of Motor repair processes, quality standards, and regulatory requirements.
- Relevant comprehensive experience in General Insurance Claims or Quality, or a related field.
- Proven experience in supplier or service provider management within the General Insurance or automotive industry.
- Excellent communication, negotiation, and relationship building skills.
- Analytical mindset with the ability to interpret data and drive improvement initiatives.
About Us:
Allianz Australia Services Pty Ltd is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.
What's On Offer:
We offer a range of benefits, including:
- A competitive salary package, estimated at $95,000 - $115,000 per annum, depending on location and experience.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
Join Us:
If you are a motivated and experienced professional looking to make a difference in the lives of our customers, please submit your application today. Let's care for tomorrow, so we can create a better future together, for everyone.
