Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia WOW Recruitment Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our Fintech company based in Sydney CBD. As a key member of our team, you will be responsible for addressing business queries, troubleshooting issues, and ensuring prompt resolution through inbound and outbound calls and emails.

Key Responsibilities:

  • Address business queries and troubleshoot issues through inbound and outbound calls and emails.
  • Engage with non-transacting customers, address concerns, and facilitate transactions.
  • Contribute to maintaining a low merchant churn rate.
  • Handle customer cancellations with the aim of resolving issues and retaining customers.
  • Review reports and develop action plans to proactively retain customers.
  • Provide education to merchants on product features and basic terminal usage.

What We Offer:

  • Promotion opportunities and high employee retention rates within the organisation.
  • Enjoy a social work culture with end-of-month/quarter wrap-ups, Friday night social events, and table tennis competitions.
  • Convenient CBD location with easy access to public transportation.

About You:

  • Previous experience in a phone-based role with client retention experience highly regarded.
  • A background in banking or financial products would be ideal.
  • Excellent written and verbal communications skills.
  • An ability to maintain positive, empathetic, and professional attitude.
  • Ability to problem solve in a timely and confident manner.

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