Customer Service Coordinator Lead

16 hours ago


Adelaide, South Australia Astrum Full time

We are seeking an experienced Customer Service Coordinator to join our team in Adelaide, supporting a National Security and Electrical Services company.

As Customer Service Coordinator, you will play a crucial role in the day-to-day coordination of service jobs and scheduled maintenance for clients. This includes planning, assigning, coordinating, setting priorities, and scheduling services.

  • You will be responsible for coordinating service jobs from start to finish, including job creation to invoicing, ensuring seamless execution and timely completion.
  • Additionally, you will provide support to team members, fostering an environment of teamwork, mutual respect, and trust.

Your responsibilities will include:

About the Role

In this dynamic and supportive environment, you will have the opportunity to grow and develop your skills, working with a diverse range of clients and colleagues.

  • You will work closely with the Customer Service Manager to ensure effective coordination of service schedules and job assignments.
  • Manage client relationships, ensuring they are informed of progress, costs, and timeframes, maximising potential for ongoing relationships and referrals.
  • Ensure customer complaints are prioritised and addressed promptly, minimising recurrence.

Requirements

To succeed in this role, you will need:

  • A minimum of 2 years' experience in administration duties within a services environment.
  • The ability to develop work schedules and allocate tasks effectively.
  • Strong organisational and prioritisation skills, with attention to detail.
  • General administration experience, including proficiency in Microsoft Office Suite.

We offer training and support to the right candidate, who has a customer-first approach and is eager to contribute to our fast-paced and dynamic team.



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