Strategic Digital Business Growth Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $210,000

Delivering Exceptional Customer Experience

">
  • ">
  • The role of a Strategic Customer Success Manager is crucial in building and fostering strong relationships with customers to help them accelerate their digital journey.">
  • This position involves working directly with customers, understanding their unique needs, and providing tailored solutions to drive their business forward.">
">Key Responsibilities:">
  • ">
  • Develop and maintain executive-level trusted advisor relationships with customer IT, Engineering, and Support organizations.">
  • Apply PagerDuty product knowledge to address customer business priorities and provide hands-on support.">
  • Guide customers on process, people, and change management best practices to drive adoption of real-time operations.">
  • Identify potential risks to customer success and collaborate with the sales team to develop risk mitigation plans.">
  • Design and execute comprehensive adoption paths for PagerDuty products, highlighting current state, target future state, and timelines.">
  • Deliver business value and innovation by understanding customers' opportunities to reduce costs and drive growth.">
  • Recommend additional expert services when necessary to drive customer success.">
  • Communicate technical product changes, degradations, outages, end-of-life updates, and other relevant information effectively.">
  • Represent the voice of the customer to inform sales processes and product roadmaps.">
  • Lead cross-functional post-sales teams at PagerDuty to deliver seamless experiences for customers.">
  • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic interactions.">
  • Predict and forecast risk, renewal, and expansion within the customer portfolio.">
">Requirements:">
  • ">
  • Experienced professional with 12-15 years of industry expertise in dynamic customer-facing roles within B2B SaaS organizations.">
  • Strong consulting skills and proven track record as a trusted advisor driving business value for customers.">
  • Ability to drive effective conversations at C-levels, facilitating difficult discussions, and adept at handling objections.">
  • Experience in building business value ROI models.">
">Preferred Qualifications:">
  • ">
  • Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.">
  • Experience working in DevOps environments or companies undergoing transition to DevOps.">
">Benefits:">
  • ">
  • Competitive salary.">
  • Comprehensive benefits package from day one.">
  • Flexible work arrangements.">
  • Company equity.">
  • ESPP (Employee Stock Purchase Program).">
  • Retirement or pension plan.">
  • Generous paid vacation time.">
  • Paid holidays and sick leave.">
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO.">
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards, and we comply with local laws).">
  • Paid volunteer time off: 20 hours per year.">
  • Company-wide hack weeks.">
  • Mental wellness programs.">
">Our Culture:">

PagerDuty operates a hybrid work model with offices in major cities. While we offer flexibility within our established locations, we cannot employ candidates residing in restricted areas.

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We value diversity and are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand our Privacy Policy.

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