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Case Manager

2 months ago

Darwin, Northern Territory, Australia QBE Insurance Full time
About the Role

We are seeking a highly skilled and experienced Claims Professional to join our Workers' Compensation Claims team as a Case Manager. In this role, you will play a critical part in delivering exceptional claims service, determining proper policy coverage, and investigating and evaluating assigned cases.

As a Case Manager, you will be responsible for providing superior customer service, maintaining high standards, and working in a fast-paced and dynamic environment. You will be required to build and maintain strong relationships with customers, provide support and guidance throughout the claims process, and work collaboratively with stakeholders to achieve return to work objectives.

Key Responsibilities
  • Face-to-face contact with stakeholders through case conferencing, claims reviews, and on-site visits.
  • Adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database.
  • Provide support and guidance to injured people throughout their claim.
  • Build and maintain strong relationships with customers.
  • Work in a fast-paced and dynamic work environment.
  • Provide end-to-end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives.
Requirements
  • A highly empathetic customer approach and ability to maintain a calm and professional demeanor when processing claims.
  • An engaging and courteous phone manner with the ability to type and talk concurrently.
  • The ability to build rapport and provide timely solutions and recommendations with diverse customers.
  • Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment.
  • Strong computer and numeracy skills with the ability to pick up new systems quickly.
  • Previous experience in customer service, administration, and/or operational roles.
  • An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims, and industry-related roles is highly advantageous but not mandatory for all areas.
About QBE Insurance

We are a leading international insurer that is committed to delivering exceptional claims service and building strong relationships with our customers. We are proud to work together as a team and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

We believe in the importance of diversity and inclusion and are committed to creating a workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements, or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE Insurance employee, you will have access to and benefit from:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice.
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.
  • The ability to maximise retirement savings through voluntary super contributions and company matching.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
  • Additional leave and support through QBE's Family Domestic Violence First Responder Network.
  • Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.