Client Engagement Manager

2 months ago


Allambie Heights, Australia Cerebral Palsy Alliance Full time
About the Role

Cerebral Palsy Alliance is seeking a skilled Lifestyle Development Specialist to join our team. As a key member of our organization, you will work closely with clients to create tailored lifestyle services that meet their unique needs and aspirations.

Key Responsibilities:

  • Client Relations: Conduct consultations to understand and address client needs, develop customized service packages, and manage the intake and funding processes.
  • Business Development: Engage with potential clients to gather insights and feedback, helping to shape and evolve our programs and services.
  • Relationship Building & Networking: Build relationships with community organizations and referral sources to enhance our reach and better serve our clients' needs.

About You:

  • Strong understanding of client needs with the ability to deliver personalized services.
  • Knowledgeable about community participation services, industry trends, and funding mechanisms.
  • Experienced in client engagement, acquisition, business growth, and financial management.
  • Excellent communication and relationship-building skills with a focus on high client satisfaction.

What We Offer:

  • Access to a tax-free meal, entertainment, and venue benefit card valued at $2,650 per year.
  • 12 weeks paid parental leave and 2 weeks paid partner leave.
  • 3 additional leave days each year (conditions apply).
  • $100 per year well-being allowance that you can use to enhance your well-being (e.g., purchase sports equipment, have a massage, take a meditation class, the choice is yours).
  • Discounted gym membership for you and your family, using Fitness Passport.
  • Employee Assistance Program.
  • Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Important Information:

Cerebral Palsy Alliance is committed to the safety and well-being of our clients and staff. As such, we encourage all employees to be vaccinated against COVID-19. We are a child-safe organization and all workers are responsible for adhering to the NDIS Worker Code of Conduct. CPA is a smoke-free workplace, including in, on, and around CPA sites and vehicles.



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