Client Relationship Specialist

3 months ago

Allambie Heights, Australia Cerebral Palsy Alliance Full time

Location

Allambie Heights, NSW, Australia

As a leading organisation in the Non For Profit sector, CPA deliver world-class services, community advocacy and policy influence and training to allow for the success of our client journeys.

About the Role
Join a dedicated, established team focused on client satisfaction and well-being. We’re seeking a client-centered, engaging professional with a talent for connecting with clients and their families . This role within our Lifestyles division will involve the acquistion of new clients, managing their end to end relationships including following up enquiries, onboarding and liaising with internal teams to facilitate a seamless experience for the client. Through comprehensive training and resources, you’ll be equipped to ensure a positive client experience by identifying the best CPA services to support each individual’s unique needs.

This newly created role within CPA’s Lifestyles division offers the chance to shape its direction and make a lasting impact while you advance within the organisation. Your insights are valued here—we want to hear your ideas on how the role should evolve, feedback on direction, and suggestions for initiatives.

Responsibilities of the role

  • Client Relations: Conduct meetings to understand and address client needs, develop customised CPA service packages, and manage the intake and funding processes.

  • Business Development: Engage with potential clients and help to shape and evolve our programs and services to align with their needs

  • Relationship Building & Networking: Build relationships with community organisations and referral sources to enhance our reach and better serve our clients' needs.

 About you

  • Disability, Care sector or Lived Experience is highly regarded
  • Experience in client/customer engagement and focus on client/customer satisfaction
  • Passionate, enthusiastic and client-centred approach
  • Excellent communication and relationship-building skills

 Working for CPA offers you exceptional remuneration & benefits:

  • Opportunities for professional growth and development
  • Highly respected organisation within the sector
  • Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
  • 12 weeks paid parental leave and 2 weeks paid partner leave
  • 3 additional leave days each year
  • $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
  • Discounted gym membership for you and your family, using Fitness Passport

Important information: 

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a high level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.

 Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA. 

 Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct. 

 CPA is a smoke free workplace including in, on and around CPA sites and vehicles. 

  • Client Relationship Advocate

    4 weeks ago

    Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

    Job OverviewCerebral Palsy Alliance is seeking an experienced Client Relationship Advocate to join its Lifestyles division. As a key member of the team, you will play a vital role in shaping the direction of this newly created role and making a lasting impact on our clients' lives.

  • Lifestyles Relationship Consultant

    4 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. About the role Join our team as a Lifestyles Relationship Consultant, where you’ll work...

  • Client Services Consultant

    6 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. - Do you have outstanding customer service skills?_ - Want to make full use of your...

  • Relationship Manager Gifts in Wills

    6 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. About the role The Relationship Manager Gifts in Wills is responsible for implementing a...

  • Care and Support Specialist

    1 month ago

    Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

    About the RoleWe are seeking a skilled Care and Support Specialist to join our Lifestyles team in Turramurra, NSW. As a key member of our team, you will play a vital role in providing support services to individuals with disabilities in their own homes and communities.What We OfferA competitive hourly rate of $40 per hour$100 per year Well-being...

  • Cafe Operations Specialist

    1 month ago

    Allambie Heights, New South Wales, Australia Sunnyfield Disbility Services Full time

    About UsSunnyfield is a dynamic organisation dedicated to empowering people with disability, providing them with choice and control over their lives. Our mission is to create a brighter future for individuals with disabilities, working closely with families, friends, and staff.Job OverviewWe are seeking an experienced Cafe Operations Specialist to join our...

  • Disability Support Specialist

    1 month ago

    Allambie Heights, New South Wales, Australia Sunnyfield Disbility Services Full time

    About UsSunnyfield Disability Services is a not-for-profit organisation that enriches the lives of people with disability by creating choice and control. Our mission is to support individuals with disabilities to live independently, participate in their local community, and engage in meaningful opportunities.Job OverviewThis exciting role as a Disability...

  • Exercise Physiologist

    1 month ago

    Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

    Location:Allambie Heights, NSW, AustraliaPaediatric Development SpecialistCerebral Palsy Alliance is a world-leading organisation in the field of cerebral palsy. As an Exercise Physiologist, you will be part of our multidisciplinary team providing exceptional care to individuals with disabilities.We are committed to delivering cutting-edge therapies and...

  • Disability Support Practitioner

    4 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. We currently have an exciting position across Northern Beaches for a passionate individual...

  • Disability Support Practitioner Home and Community

    6 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    LocationTurramurra, NSW, AustraliaAt Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally...

  • Disability Support Practitioner Lifestyles

    7 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. - Why Join CPA? - $ 32.21 - $ 33.22 ph + Super + Penalty Rates - Access to salary packaging...

  • Support Coordinator

    3 days ago

    Allambie Heights, Australia Sunnyfield Full time

    **About Sunnyfield** Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For almost 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans. Our...

  • Life Enrichment Coach for Individuals with Disability

    4 weeks ago

    Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

    Cerebral Palsy Alliance values diversity and fosters an inclusive culture. We are passionate about championing equitable opportunities for candidates from diverse backgrounds, including people with disabilities, Aboriginal & Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.Our...

  • Payroll Officer

    8 months ago

    Allambie Heights, Australia Sunnyfield Full time

    Are you a dynamic payroll specialist that is motivated by enriching the lives of people with Disability? We have an exciting opportunity for a passionate and innovative individual to join our Payroll team at Allambie Heights. Reporting to the Payroll Manager, you’ll be entrusted to drive real impact with your inspiring business partnering approach. You...

  • Community Support Worker

    3 months ago

    Allambie Heights, Australia Sunnyfield Full time

    **About Us** At Sunnyfield, we believe in enriching the lives of people with disabilities by championing choice and control. Collaborating with families and our dedicated staff, we're on a mission to build a brighter future for our clients. With exciting expansion plans across New South Wales, now is the perfect time to join our passionate team! **About the...

  • Support Coordinator

    8 months ago

    Allambie Heights, Australia Sunnyfield Full time

    Are you a motivated by enriching the lives of people with Disability and passionate in delivering solutions to achieve clients desired outcomes? We have an exciting opportunity for a passionate and innovative person to join our Support Coordination team at Allambie Heights. Reporting to the Manager, you’ll be entrusted to drive real impact with your...

  • Lifestyle Program Coordinator

    1 month ago

    Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

    About the Role">Cerebral Palsy Alliance is a leading global centre of expertise for cerebral palsy and similar conditions. We are seeking passionate, empathetic, and energetic volunteers to join our team and support our day programs.">Program Overview">Our Lifestyle Programs provide individuals with cerebral palsy and similar conditions with opportunities to...

  • Events Manager

    7 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. - About the role - This hands-on, fast paced role is responsible for managing the...

  • Quality Manager

    3 months ago

    Allambie Heights, Australia Sunnyfield Full time

    TG Quality Manager Are you a hands-on, collaborative Quality leader who develops strong stakeholder relationships and thrives on developing and maintaining the highest quality standards? The Sunnyfield Employment Services division offers TG commercial packaging and assembly solutions for local, national, and international brands whilst creating employment...

  • Customer Service Consultant

    6 months ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    Location Allambie Heights, NSW, Australia Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous. - About the role - You will be responsible for providing exceptional first point of contact...