Client Experience and Innovation Lead

2 weeks ago

Allambie Heights, Australia Sunnyfield Full time

Are you a dynamic client experience professional who is motivated by enriching the lives of people with Disability and passionate about leading client co-design and continuous improvement? We have an exciting opportunity for a passionate, client-centred innovator to lead the design of true client-led services brand and quality across Community Services products, services, and locations to ensure Sunnyfield delivers our mission of enriching the lives of people with Disability.

Reporting to the Operations Manager of Community Services, you’ll be entrusted to drive real impact with your inspiring and innovative leadership in achieving client choice, empowerment, and goals. You will lead and deliver the client strategic initiatives including accountability of outcomes and culture of continuous improvement. This includes the design and implementation of a framework and operating infrastructure to promote and capture innovation and inclusion in service design, quality and impact of our services that reflects the ‘Voice of Customer’ of clients and staff to meet our strategic priorities.

**About Sunnyfield**
The Sunnyfield team is passionate, enthusiastic, and devoted to supporting a brighter future for people with disability. Our guiding values of respect, trust, honesty, and innovation help us to impact the lives of people with intellectual disability through person-centred active support. Our programs and services empower clients directly with new experiences, opportunities, and skills for life and work.

**About You**
- You’re motivated by your purpose to enrich the lives of people with Disability. You proactively advocate for client and customer rights, ensuring clients' voice and their participation is included in everything you do
- Your teams would describe you as an inspiring and engaging People Leader who leads with an open heart. You naturally nurture an empowered, safe, innovative, and client centred culture where our people can thrive.
- You are a natural strategic thinker. You enjoy the challenge of bringing a vision and strategy to life whilst achieving operational performance.
- You embrace innovation through your creative flare or inspiring clients and staff. You pursue and lead innovative ideas to best support our clients, staff, organisation and the communities we support.
- You are a change leader who challenges the 'status quo' and drives change to deliver real impact and make a positive difference.
- You have proven experience in client-led engagement, developing and embedding quality products and services to impact outcomes for the people we support

If this sounds like you, we would love to speak with you. Ideally, you would have a background in Allied Heath or Clinical Services with demonstrated experience in a similar position. A career at Sunnyfield means living and working with purpose, focusing on empowering people with disability with the opportunities they deserve.

You’ll be part of an organisation built on a heritage of community spirit, trust, inclusion, and heart. With access to salary packaging benefits and discounted healthcare through our corporate partnerships, you’re supported to do the best and most impactful work of your life in a fun, flexible and dynamic environment at Sunnyfield.

**What’s Next?

  • Support Coordinator

    7 days ago

    Allambie Heights, Australia Sunnyfield Full time

    Are you a motivated by enriching the lives of people with Disability and passionate in delivering solutions to achieve clients desired outcomes? We have an exciting opportunity for a passionate and innovative person to join our Support Coordination team at Allambie Heights. Reporting to the Manager, you’ll be entrusted to drive real impact with your...

  • Work Health Safety

    4 weeks ago

    Allambie Heights, Australia Sunnyfield Full time

    About Sunnyfield Sunnyfield is an industry-leading not-for-profit organisation with over 1500 employees delivering over 2000 support services daily. For more than 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support...

  • Process Workers

    4 weeks ago

    Allambie Heights, Australia Sunnyfield Full time

    About Sunnyfield Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For almost 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans. We...

  • Cafe Assistant

    7 days ago

    Allambie Heights, Australia Sunnyfield Full time

    About Us Sunnyfield is an organisation focused on people, our mission is to enrich thelives of people with disability by creating choice and control. Workingtogether with families, friends and dedicated staff, Sunnyfield supports abrighter future for people with disability. This is an exciting time to joinSunnyfield as we embark on the expansion of our...

  • Business Development Partner

    4 weeks ago

    Allambie Heights, Australia Sunnyfield Full time

    **About Us** Sunnyfield is an organisation focused on people, our mission is to enrich the lives of people with disability by creating choice and control. Working together with families, friends and dedicated staff, Sunnyfield supports a brighter future for people with disability. Sunnyfield operates Employment Services that specialise in providing clean...

  • Volunteer - Dentist

    1 month ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    LocationAllambie Heights, NSW, AustraliaCerebral Palsy Alliance is a global centre of expertise for cerebral palsy and similar conditions. Join our community of volunteers to make a difference to the lives of people with cerebral palsy and similar conditions and grow your skills and experience as part of our alliance of great minds. Our shared values are...

  • Business Development Partner

    4 weeks ago

    Allambie Heights, Australia Sunnyfield Full time

    About Us  Sunnyfield is an organisation focused on people, our mission is to enrich the lives of people with disability by creating choice and control. Working together with families, friends and dedicated staff, Sunnyfield supports a brighter future for people with disability.  Sunnyfield operates Employment Services that specialise in providing clean...

  • Volunteer - Healthy Kids

    1 month ago

    Allambie Heights, Australia Cerebral Palsy Alliance Full time

    LocationAllambie Heights, NSW, AustraliaCerebral Palsy Alliance is a global centre of expertise for cerebral palsy and similar conditions. Join our community of volunteers to make a difference to the lives of people with cerebral palsy and similar conditions and grow your skills and experience as part of our alliance of great minds. Our shared values are...

  • Client Service Coordinator

    1 month ago

    Hornsby Heights, Australia Yieldify Full time

    Job Description As a Client Service Coordinator at Yieldify, you will play a pivotal role in managing relationships with our small and medium-sized business (SMB) eCommerce clients. You will be responsible for ensuring seamless client onboarding, collaborating closely with our operations and creative teams, ensuring that client campaigns are launched...

  • Pdhpe Teacher

    4 weeks ago

    Farmborough Heights, Australia Cedars Christian College Full time

    Cedars Christian College is a vibrant and innovative learning community that is dedicated to leading our students forward throughout the most important years of their life. **PDHPE TEACHER Stage 4-5** **Full-Time, Temporary Position (June - December 2023)** A temporary full-time position (parental leave) exists for a successful applicant who is able to...

  • Primary Stage Coordinator

    4 weeks ago

    Farmborough Heights, Australia Cedars Christian College Full time

    Cedars Christian College (NSW) is a vibrant and innovative learning community that is dedicated to leading our students forward throughout the most important years of their life. **PRIMARY STAGE COORDINATOR (2 positions)** **Permanent Full-Time** Two full-time positions exist for successful applicants who are able to demonstrate the following: -...

  • Grocery Shop Leading Hand

    4 weeks ago

    Chelsea Heights, Australia Proud Chic Poultry Full time

    **Salary**: $45,000.00 - $65,000.00 per year Schedule: - 8 hour shift - Afternoon shift - Day shift - Morning shift Ability to commute/relocate: - CHELSEA HEIGHTS, VIC 3196: Reliably commute or planning to relocate before starting work (required) **Experience**: - Shop Managing: 1 year (preferred) Work Authorisation: - Australia (required) Work...

  • Dispatch Leading Hand

    4 weeks ago

    Chelsea Heights, Australia Proud Chic Poultry Full time

    **Salary**: $45,000.00 - $65,000.00 per year Schedule: - 8 hour shift - Afternoon shift - Day shift - Morning shift Ability to commute/relocate: - CHELSEA HEIGHTS, VIC 3196: Reliably commute or planning to relocate before starting work (required) **Experience**: - Dispatching: 1 year (preferred) Work Authorisation: - Australia (required) Work...

  • Receptionist

    4 weeks ago

    Farmborough Heights, Australia Cedars Christian College Full time

    Cedars Christian College is a vibrant and innovative learning community that is dedicated to leading our students forward throughout the most important years of their life. Cedars is a Prep to Year 12 independent private school with 800 students located just 10 kilometres south of Wollongong in the heart of the beautiful Illawarra. Our commitment to...

  • Joinery CNC Operator

    4 weeks ago

    Emu Heights, Australia All State Group Pty Ltd Full time

    Are you a skilled CNC Operator looking to shape your future in the world of precision craftsmanship? Join a leading commercial joinery company located in Emu Plains - $35 p/h + super + OT - Impeccable Working Environment: Enjoy a modern, clean, and meticulously organised factory, where you can work efficiently and safely. - Permanent Prospects: If you...

  • Early Childhood Educators

    4 weeks ago

    Farmborough Heights, Australia Cedars Christian College Full time

    Cedars Christian College is a vibrant and innovative learning community that is dedicated to leading our students forward throughout the most important years of their life. **EARLY CHILDHOOD EDUCATORS** **Part-Time & Full-time Positions Available** Permanent and temporary positions exist for full-time and part time roles for Early Childhood Educators to...

  • Accounts Payable Officer- Immediate Start

    1 month ago

    Avondale Heights, Australia Sharp & Carter Full time

    Attractive salary between $70,000-$80,000 + super (experience dependent) - Working from home flexibility - Upskill and grow you career - Attractive salary between $70,000-$80,000 + super (experience dependent) - Working from home flexibility - Upskill and grow you career **The Organisation** Our client is a market leading organisation within Melbourne's...

  • Web and Digital Channels Manager

    4 weeks ago

    Lucas Heights, Australia ANSTO Full time

    **Position Overview**: - Ongoing | Full Time | $104k - $116k + 15.4% super - Shape the future of ANSTO’s brand in the digital arena and make a lasting impact - Play a crucial role in educating and informing Australians about the benefits of nuclear science and technology **About the Opportunity**: As the Web and Digital Channels Manager, you'll join an...

  • Retail Manager/grocery Shop Leading Hand

    4 weeks ago

    Chelsea Heights, Australia Proud Chic Poultry Full time

    **Salary**: $45,000.00 - $65,000.00 per year Schedule: - 8 hour shift - Afternoon shift - Day shift - Morning shift Ability to commute/relocate: - CHELSEA HEIGHTS, VIC 3196: Reliably commute or planning to relocate before starting work (required) **Experience**: - Shop Managing: 1 year (preferred) Work Authorisation: - Australia (required) Work...

  • Change Manager

    4 weeks ago

    Lucas Heights, Australia Collaborate Recruitment Pty Ltd Full time

    12 month contract with a view to extend|Hybrid role|Sydney based - Experience in SAP S4HANA project|Work on Transformation Project - Experience in Change Strategy, design and implementation Our federal government client is a looking for a Change Manager for large SAP S4 HANA project.You will be responsible to design and lead the implementation of the change...