Customer Service Leadership Opportunity

4 days ago


Adelaide, South Australia Drakes Supermarkets Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Manager. As a key member of our leadership team, you will be responsible for overseeing the customer service function across all areas of Adelaide.

About Us

Drake Supermarkets is a leading retail industry success story. As Australia's largest independently-owned supermarket chain, we pride ourselves on providing excellent career opportunities within our company.

Your Role

In this exciting opportunity, you will lead a dynamic team of customer service professionals in delivering exceptional customer experiences. You will be expected to demonstrate:

  • Strong leadership and delegation skills
  • Excellent communication skills
  • Ability to coach, train, and performance manage team members
  • Commitment to work health and safety standards

About You

To succeed in this role, you must be able to display a passion for customer service, express a positive 'can-do' attitude, problem-solve, lead by example, motivate a team, and communicate effectively with management, team members, customers, and external stakeholders.

What We Offer

As a valued member of our team, you can expect a competitive salary of $80,000 - $110,000 per annum, depending on experience. In addition, you will have access to ongoing training and development opportunities, a supportive work environment, and the chance to work with a dynamic and growing company.



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